What are the responsibilities and job description for the Customer Quality Engineer position at Qorvo, Inc.?
Qorvo (Nasdaq: QRVO) supplies innovative semiconductor solutions that make a better world possible. We combine product and technology leadership, systems-level expertise and global manufacturing scale to quickly solve our customers' most complex technical challenges. Qorvo serves multiple high-growth segments of large global markets, including consumer electronics, smart home/IoT, automotive, EVs, battery-powered appliances, network infrastructure, healthcare and aerospace/defense. Visit www.qorvo.com to learn how our innovative team is helping connect, protect and power our planet.
In this role you will own customer quality for power management products within the High-Performance Analog division. You will dig into return and field-failure data, drive root-cause and corrective actions, and keep customers informed along the way. You’ll work closely with customers plus sales, engineering, reliability, and manufacturing to run 8D investigations, support audits and reporting, and deliver qualifications on schedule.
Key Responsibilities
MAKE A DIFFERENCE AT QORVO
We are Qorvo. We do more than create innovative RF and Power solutions for the mobile, defense and infrastructure markets – we are a place to innovate and shape the future of wireless communications. It starts with our employees. As a unified global team, we bring a commitment to excellence, growth and a passion for creating what's next. Explore the possibilities with us.
We are an Equal Employment Opportunity (EEO) employer and welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to any characteristics protected by applicable law, including race, color, religion, sex (as defined by law), national origin, age, military or veteran status, genetic information, or disability.
In this role you will own customer quality for power management products within the High-Performance Analog division. You will dig into return and field-failure data, drive root-cause and corrective actions, and keep customers informed along the way. You’ll work closely with customers plus sales, engineering, reliability, and manufacturing to run 8D investigations, support audits and reporting, and deliver qualifications on schedule.
Key Responsibilities
- Track customer quality metrics, analyze returns, and maintain customer documentation.
- Prepare customer reports, respond to SCARs, complete FAIs and source inspections.
- Be the voice of the customer for product quality.
- Work with customers, sales, engineering, design, and reliability to resolve quality issues.
- Investigate field failures/RMAs; analyze trends; drive corrective actions.
- Run customer satisfaction assessments.
- Plan customer meetings and coordinate audits (internal/external/customer).
- Own customer surveys/questionnaires; coordinate inputs; respond on time.
- Maintain QMS compliance, including PCN and EOL processes.
- Lead cross-functional 8D investigations through corrective-action verification.
- Coordinate cross-site teams to execute qualifications on schedule.
- Build qualification plans based on technology and product complexity.
- Analyze parametric/test data in Spotfire, JMP, and similar tools.
- Maintain quality documentation (manuals, procedures, work instructions, records).
- Improve QA processes, tools, and procedures.
- Bachelors Degree in Electrical Engineering or other related engineering field
- 2 years experience (or an equivalent amount of an advanced education and experience) in Quality or Manufacturing
- Demonstrated ability to explain complex technical issues to internal and/or external customers.
- Excellent interpersonal skills
- Exposure to Six Sigma and Lean Principals
- Masters Degree in Electrical Engineering or other related engineering field
- Experience in using data mining software such as JMP and SPOTFIRE
- Project management skills and a track record of successfully leading cross functional teams in 8D and/or quality improvement projects
- Understanding how semiconductors work, tested and fail
- A broad exposure to wafer fab, assembly and test processes
- Experience with FA methods and analysis routines
MAKE A DIFFERENCE AT QORVO
We are Qorvo. We do more than create innovative RF and Power solutions for the mobile, defense and infrastructure markets – we are a place to innovate and shape the future of wireless communications. It starts with our employees. As a unified global team, we bring a commitment to excellence, growth and a passion for creating what's next. Explore the possibilities with us.
We are an Equal Employment Opportunity (EEO) employer and welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to any characteristics protected by applicable law, including race, color, religion, sex (as defined by law), national origin, age, military or veteran status, genetic information, or disability.