What are the responsibilities and job description for the Customer Success Manager position at Qodo?
Do you love working with customers to help them achieve business goals and drive product value?
Do you have experience working with a highly technical product or a developer audience?
Do you love working at fast-paced, well-funded startups, for which your efforts have measurable impacts?
If you answered ‘YES’ to these three questions - let’s talk about Qodo.
Qodo is looking for a Customer Success Manager to help our customers grow with our platform and transform the way businesses ensure code quality in AI development.
As a Customer Success Manager, you will be a member of our Go-To-Market team and help shape our long-term processes and strategy. Your goals will be to help drive retention and growth for a book of accounts while acting as their internal voice of the customer at Qodo to ensure they have everything they need to be successful with our platform.
Responsibilities:
Do you have experience working with a highly technical product or a developer audience?
Do you love working at fast-paced, well-funded startups, for which your efforts have measurable impacts?
If you answered ‘YES’ to these three questions - let’s talk about Qodo.
Qodo is looking for a Customer Success Manager to help our customers grow with our platform and transform the way businesses ensure code quality in AI development.
As a Customer Success Manager, you will be a member of our Go-To-Market team and help shape our long-term processes and strategy. Your goals will be to help drive retention and growth for a book of accounts while acting as their internal voice of the customer at Qodo to ensure they have everything they need to be successful with our platform.
Responsibilities:
- Own strategic customer relationships, ensuring successful deployment, strong adoption, and long-term value.
- Act as a trusted advisor to senior stakeholders, coordinating across Qodo teams to deliver a unified customer experience.
- Drive retention and expansion by identifying growth opportunities and influencing renewals in partnership with Sales and SEs.
- Lead key initiatives to scale customer success programs, improve processes, and enhance customer health insights.
- Represent the voice of the customer to Product & Engineering, shaping roadmap priorities based on real-world needs.
- Manage escalations and critical issues with urgency and clarity, preserving trust and minimizing churn risk.
- 4 years of experience in Customer Success or another related customer-facing function
- Ability to learn and master a highly technical product and advise executive sponsors and key customer stakeholders. Previous experience working with Developer or engineering-focused products is a major plus
- Excellent communication skills and high emotional intelligence
- Collaborative in working with other teams and willing to come up with creative solutions when facing a new challenge
- Embodies a "customer-first" attitude and always aiming to deliver the best customer experience possible
- Data-driven, organized, and able to appropriately prioritize many ongoing project
- The expected base salary range for this role is $130,000 – $150,000 per year. Actual compensation will depend on various factors, including experience, skills, and location
- All Qodo team members are also eligible for stock options, reflecting our belief in shared ownership and long-term growth
- Comprehensive medical, dental, and vision plans for you and your dependents, with company contributions toward your premiums
- 401(k) plan
- Commuter Allowance: We support flexible work, and for those who travel to the office two or more times a week, Qodo provides a commuter allowance to cover part of your travel costs
- Paid Time-Off: 23 vacation days
Salary : $130,000 - $150,000