Branch Manager

The Branch Manager is a member of the Branch Network and is assigned to a specific branch location.
This position is responsible for managing, maintaining, and developing relationships with current
and prospective customers. This position will acquire and maintain a portfolio of deposit accounts
and loans. Another key role will be to cross sell related banking services to all clients.

Duties and Responsibilities:
• Opens and closes the branch; maintains and stays abreast of security policies and procedures.
• Maintains knowledge of branch policies and procedures with respect to approving checks and overrides.
• Handles customer problems and complaints; counsels customers with special financial needs and requests.
• Participates in activities for generating new business such as sales calls and special events.
• Oversees the processing of overnight bags; Processes teller work when necessary
• Supervises vault operations and procedures.
• Leads the branch team to achieve all production goals set by management while providing quality service.
• Develops and maintains relationships with current and prospective customers
• Creates a business development plan under the direction of their supervisor
• Coordinates with various departments (Trust, Investments, Branches, Operations, etc.) in the servicing of routine transactions and in solving the special customers
• Develops and recommends appropriate interest rate, terms, and structure of loans consistent with Bank guidelines and risk/return evaluation
• Analyze financial statements to make financing proposals
• Provides evaluation of potential borrower loan requests and makes loan recommendations to Senior Lender and/or Loan Committee; Communicates lending decisions to the customer
• Monitors and analyzes relationships to determine profitability and makes recommendation regarding accounts to be further developed or eliminated
• Works with borrowing customers to procure updated financial information on an ongoing basis
• Responsible for expanding prospect base by consistently networking in the community
• Services as a representative in various civic and community functions to further enhance the Banks image and develop additional business

General Management Competencies:
• Behaves according to sound ethical and legal standards
• Demonstrates consistency between what is said and what is done
• Must be respectful at all times when working with others
• Builds and maintains productive relationships throughout the Bank
• Provides timely information to relevant employees (up, down, and across the
organization)
• Listens to what others are saying
• Maintains composure in frustrating situations
• Adapts to and helps others adapt to change
• Demonstrates flexibility in working with others
• Demonstrates professionalism in appearance and actions
• Maintains a clean and organized workspace
Professional Excellence:
• Demonstrates a consistently high level of professional judgment in making sound and accurate
decisions
• Gathers and analyzes information skillfully to make good decisions
• High level of written and verbal communication skills
• Identifies and resolves problems in a timely manner; communicates issues and outcomes to
appropriate individuals
• Develops strong professional relationships with customers and coworkers
• Maintains independence and objectivity in carrying out job responsibilities
• Adheres to confidentiality policy, code of ethics and follows all policies and procedures
relative to Consumer Compliance laws and regulations and best practice recommendations
Job Knowledge:
• General business and banking knowledge
• Knowledge of the Bank’s products and services
• Knowledge of the Bank’s lending policies and procedures
• Sales and Q Star Customer Service training and knowledge