Universal Banker - Quakertown

General Duties And Responsibilities

• Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality
  
  

standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.

• Builds customer relationships by being accountable for representing QNB to the customer in a courteous,
  
  

confidential, and professional manner, and for providing prompt efficient and accurate service in processing

transactions through consultative selling and cross-selling in a positive manner.

• Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate
  
  

resource.

• Opens, closes, and services every type of deposit product, able to take and disburse loans.
• Perform branch functions requiring an in-depth knowledge of branch transactions. Including but not
  
  

limited to performs paying and receiving Financial Service Representative functions accurately

balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault

Settlement, etc.

• May ensure daily office settlement.
• Assists in the training of personnel and may be a member of a committee (i.e. Safety Committee) and train
  
  

personnel on the information obtained from attending committee meetings.

• Assists in processes and prepares branch cash and settlement.
• Able to relate to other people beyond giving and receiving instructions.
• Supportive of community through involvement and participation in local volunteer and/or charitable
  
  

organizations.

• Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their
  
  

duties and responsibilities.

• Required availability of all operating branch hours which can include holidays and weekends.
• Assumes additional job-related duties as requested.
  
  

Required Training, Experience And Education

• Must be proficient in all aspects of job.
• High School diploma or equivalent.
• Complete Universal Banker Certification Checklist and fulfill re-certification requirements annually.
• Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external
  
  

customers.

• Regularly required to stand for prolonged periods of time - all day if necessary.
• Successful in motivating team members in all aspects of QNB's Service Excellence.
• Ability to lift and maneuver 25-30-pound coin bags.
• Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers'
  
  

current and future needs.

• Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent
  
  

(completion Of Some College Courses Preferred But Not Required).

• Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB
  
  

policy, and established procedures.

• This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.
  
  

Ongoing employment is contingent upon meeting all such requirements, including acceptable background

investigation results.

• PA Notary as needed by the Branch (To be determined by Branch Manager). If required, PA Notary must be
  
  

maintained by completing renewal package prior to Notary Expiration.

• Ability to solve problems and carry on without supervision.
  
  

Preferred Training, Experience And Education

• Successful completion of Banking Fundamentals and Consumer Lending.
• Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and
  
  

product campaigns.