What are the responsibilities and job description for the Branch Manager position at QNB Bank?
Company Description QNB Bank, a wholly owned subsidiary of QNB Corp., is an independent, community-focused bank headquartered in Quakertown, Pennsylvania, operating twelve branches across Bucks, Montgomery, and Lehigh Counties. Since 1877, QNB has provided customer-centric financial services, including FDIC-insured deposit accounts, consumer and commercial lending, small business banking, and advanced digital banking tools such as online and mobile banking, mobile deposit, and fraud prevention solutions. The bank also offers debit cards, credit cards, cash management services, and merchant services to support individuals and businesses in the region. Through QNB Financial Services, clients have access to customized investment strategies and a wide range of investment products designed for long-term financial success. QNB emphasizes exceptional personal service, a strong commitment to local communities, and a focus on helping customers achieve their financial goals.
Role Description The Branch Manager is a full-time, on-site role located in Quakertown, PA. This role oversees daily branch operations, including managing staff, ensuring smooth teller and customer service activities, and maintaining compliance with bank policies, procedures, and regulatory requirements. The Branch Manager is responsible for driving branch growth by developing new business, nurturing existing customer relationships, and promoting QNB’s products and services, including deposit accounts, loans, and digital banking tools. Day-to-day responsibilities include leading and coaching team members, monitoring branch performance metrics, handling escalated customer issues, and ensuring a high level of service quality and operational integrity. The Branch Manager also collaborates with regional and corporate teams to meet sales goals, implement initiatives, and support community outreach efforts.
Qualifications
Role Description The Branch Manager is a full-time, on-site role located in Quakertown, PA. This role oversees daily branch operations, including managing staff, ensuring smooth teller and customer service activities, and maintaining compliance with bank policies, procedures, and regulatory requirements. The Branch Manager is responsible for driving branch growth by developing new business, nurturing existing customer relationships, and promoting QNB’s products and services, including deposit accounts, loans, and digital banking tools. Day-to-day responsibilities include leading and coaching team members, monitoring branch performance metrics, handling escalated customer issues, and ensuring a high level of service quality and operational integrity. The Branch Manager also collaborates with regional and corporate teams to meet sales goals, implement initiatives, and support community outreach efforts.
Qualifications
- Candidates should possess strong leadership, team management, and staff development skills.
- Candidates should possess customer service, relationship management, and community engagement skills.
- Candidates should possess knowledge of retail banking operations, branch administration, and regulatory compliance.
- Candidates should possess skills in business development, sales, and cross-selling banking products and services.
- Candidates should possess financial analysis, problem-solving, and decision-making skills.
- Candidates should possess communication, interpersonal, and conflict resolution skills.
- Relevant experience in retail banking or financial services, including prior supervisory or management responsibilities, is preferred.
- Bachelor’s degree in business, finance, management, or a related field, or equivalent combination of education and experience, is beneficial.
- Familiarity with digital banking platforms, core banking systems, and standard office software is advantageous.
- Ability to work on-site in Quakertown, PA, with a focus on integrity, accountability, and delivering exceptional customer experiences.