Assistant Branch Manager - Downtown Office

## **Function:**

The Assistant Branch Manager assumes responsibility for efficient and effective operations of a branch and performs various administrative duties in support of the branch banking function. This position is located at the QNB Bank in Dublin, PA.

## **General Duties and Responsibilities:**

• Implements, models, and coaches Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
• Ensures that prescribed schedules and operating policies and procedures are followed.
• Oversees the daily office settlement and performs duties as necessary.
• Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner. Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
• Opens, closes, and services every type of deposit product at various branch locations. Includes taking and disbursing consumer loans.
• Resolves customer problems in a positive and efficient manner.
• Responsible for running the branch in the absence of the Branch Manager in an effective and professional manner. Opening and closing the branch as needed.
• Makes recommendations regarding performance evaluations for FSR and/or FSR II.
• Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
• Able to relate to other people beyond giving and receiving instructions.
• Available to present at training workshops and Q2 Service and Sales meetings as necessary.
• Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
• Assumes additional job-related duties as requested.
  
  

## **Required Training, Experience, and Education:**

• Must be proficient in all aspects of job.
• High School diploma or equivalent.
• Previous supervisory experience.
• Three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
• Successful in motivating team members in all aspects of QNB's Service Excellence.
• Ability to lift and maneuver 25-30-pound coin bags.
• Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
• Requires excellent reading, writing and arithmetic skills.
• Must possess strong product knowledge and actively champion and coach for Q2 Service and Sales referrals and product campaigns.
• Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
• Successful completion of any two PBA courses as recommend by Branch Manager, including Fundamentals of Banking and Consumer Lending.
• Must fulfill re-certification of Universal Banker checklist requirements annually.
• This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
  
  

## **Desirable Knowledge, Abilities, and Skills:**

• Complete familiarity with the QNB's FSR, platform, and consumer loan application taking policies, procedures, and guidelines.
• QNB's service and sales system and product knowledge.