What are the responsibilities and job description for the Customer Success Data Analyst - AI/Automation position at Qlik?
What makes us Qlik?
A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
The Customer Success (CSO) Data Analyst Role
Step into a pivotal position as a Data Analyst with an AI/Automation specialization within our Customer Success Organization’s Business Operations and Insights team. Your experience in data analysis and process optimization will directly contribute to shaping strategies that enhance our customers’ experience and drive organizational success. This role offers an exciting opportunity to work with cross-functional teams, dive deep into data storytelling, and create actionable insights that truly make a difference.
What makes this role interesting?
As a Customer Success (CSO) Data Analyst - AI/Automation, you'll enjoy:
Here’s How You’ll Be Making An Impact
We’re Looking For a Teammate With
USA – Boston, MA or King of Prussia, PA
If you’re detail-oriented, motivated by problem-solving, and excited about transforming data into actionable insights, we’d love to have you on the team.
More About Qlik And Who We Are
Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.
What else do we offer?
Salary and Benefits: The anticipated base salary range for this role is $80,000 USD to $85,000 USD per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs.
This position is eligible for comprehensive benefits, including - but not limited to - medical, dental, and vision coverage life and AD&D, short and long-term disability coverage, paid time off, paid parental / maternity leave, participation in a 401(k) program that includes company match, and many other additional voluntary benefits.
Application Window: The application window is 60 days, but applicants are encouraged to apply as soon as possible. The posting will be removed before the application window closes if the position is filled.
For positions in Massachusetts: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.
Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.
If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
The Customer Success (CSO) Data Analyst Role
Step into a pivotal position as a Data Analyst with an AI/Automation specialization within our Customer Success Organization’s Business Operations and Insights team. Your experience in data analysis and process optimization will directly contribute to shaping strategies that enhance our customers’ experience and drive organizational success. This role offers an exciting opportunity to work with cross-functional teams, dive deep into data storytelling, and create actionable insights that truly make a difference.
What makes this role interesting?
As a Customer Success (CSO) Data Analyst - AI/Automation, you'll enjoy:
- Turning data into impact: Use your analytical skills to uncover trends and insights that improve decision-making and enhance performance across the Customer Success Organization.
- Collaboration at its best: Partner with teams across the business to solve challenges and deliver on shared goals, while also presenting your findings in ways that influence action.
- Innovating processes: Be the one who identifies opportunities for automation and efficiency, ensuring we work smarter, not harder.
- Leading with AI and Automation: Boost Customer Success productivity and effectiveness by developing re-usable AI prompts or no-code/low-code automations that support business needs customer success management at-scale.
Here’s How You’ll Be Making An Impact
- Generate and analyze key performance indicators (KPIs) that measure and drive operational effectiveness, business performance and efficiency.
- Support engagement and retention strategies by delivering accurate forecasting and tailored customer insights.
- Prepare regular reports, dashboards, and presentations to communicate insights and recommendations to management and stakeholders.
- Expand the Customer Success AI prompt library by developing, refining or optimizing reusable inputs for generative AI models .
- Identify areas for improvement in existing processes and creating related no-code/low-code automation workflows to achieve scalability and predictability of outputs.
We’re Looking For a Teammate With
- A background that sets you up for success: A bachelor’s degree (or equivalent experience) in Business, Computer Science, Math or Data Science.
- Proven experience: 2 years in data analysis preferably in a SaaS, B2B technology or Customer Success environment.
- Analytics Tool Proficiency: Proficiency with Qlik Sense or similar tools (SQL, Tableau, PowerBI), plus advanced Excel skills.
- Strong Data Foundations: Strong SQL skills and a basic understanding of Python, APIs or LLM architecture.
- AI/Automation experience: Experience with AI prompt engineering or no-code/low-code automations to improve outputs from existing processes.
- Outcome-focused: Demonstrated ability to drive innovative change and achieve positive business outcomes through data analysis and insights.
- Communication skills that shine: The ability to clearly present insights to both technical and non-technical stakeholders.
USA – Boston, MA or King of Prussia, PA
If you’re detail-oriented, motivated by problem-solving, and excited about transforming data into actionable insights, we’d love to have you on the team.
More About Qlik And Who We Are
Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.
What else do we offer?
- Named in Newsweek’s ‘Americas Greatest Workplaces 2025’: https://rankings.newsweek.com/americas-greatest-workplaces-2025.
- Genuine career progression pathways and mentoring programs.
- Culture of innovation, technology, collaboration, and openness.
- Flexible, diverse, and international work environment.
Salary and Benefits: The anticipated base salary range for this role is $80,000 USD to $85,000 USD per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs.
This position is eligible for comprehensive benefits, including - but not limited to - medical, dental, and vision coverage life and AD&D, short and long-term disability coverage, paid time off, paid parental / maternity leave, participation in a 401(k) program that includes company match, and many other additional voluntary benefits.
Application Window: The application window is 60 days, but applicants are encouraged to apply as soon as possible. The posting will be removed before the application window closes if the position is filled.
For positions in Massachusetts: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.
Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.
If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
Salary : $85,000