Returns Clerk

Summary: Receive and process customer returns according to warranty specifications and company policy and apply credit to customer accounts.

Essential Functions:

· Sort and distribute daily packages by customer, e-commerce, refining, or any other department.

· Log customer returns based on customer type into the company database to create a location based on the quantity and size of returned items.

· Process small e-commerce customer returns, including identifying and inspecting products for accuracy and damage, applying the credit to the customer account, and determining if the product can be restocked or processed as damaged.

· Return the product to the appropriate location to be returned to stock and apply customer credit for refused and undeliverable packages.

· Create and file a Return Merchandise Authorization (RMA) for any consumer packages with problems or issues and distribute them to appropriate personnel.

· Regular attendance and compliance with the Company’s handbook policies and procedures.

Supervisory Responsibilities: No supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:

· Knowledge of jewelry, including stone settings, precious metals, stones, weights, sizes, etc. or the ability to learn product information.

· Uses basic mathematics to solve problems.

· Alpha and numeric data entry skills.

· Organizational skills.

· Attention to detail.

Physical Demands:

· Bending, twisting, reaching, grasping, pinching, stretching, standing, seeing, and walking.

· Significant time spent sitting or standing.

· Lifting small, medium and large packages up to 40 pounds.

· Work with a computer and mouse for long periods of time.

· Use vision to identify products, see small print, and see color variations.

Work Environment:

The performance of this position will require the position to work in a temperature-controlled warehouse located in a secure area of the building. Warehouse conditions include temperatures that may be hot or cool at certain times, dust and dirt from packages, and noise volume that may vary from fans, forklifts, conveyor belts, and machinery.

Individuals working in the “secure area” must follow the Company’s Secure Area Dress Code and Security policies and procedures. All clothing must be free from metal, and no metal may be worn into the secure area of the building. Any metal inside or outside the body due to a medical condition must be visually inspected, or reasonable accommodations may be made.

Position Type and Expected Hours of Work:

Monday through Friday from 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m. with overtime and Saturday hours during peak times.

Travel: 0% travel

Required Education and Experience:

· High School Diploma, GED or related experience.

Preferred Education and Experience:

· Experience applying credits to customer accounts.

· One or more years of prior experience processing customer returns.

· Experience or extensive knowledge of jewelry products, including precious metal’s, stones, settings, sizing, etc.

Equal Employer Opportunity Statement:

The Company prohibits discrimination and harassment of its employees or applicants based on a person’s age, disability, gender, national origin, race, color, religion, sexual orientation, veteran status, or any other protected group status.

Other Duties:

This job description is not intended to cover or contain a comprehensive listing of the employee’s activities, duties, or responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Are you comfortable working in the metal-free environment described in the job description?

Ability to Commute:

• Fairfield, OH 45014 (Required)

Work Location: In person

Salary : $33,696 - $43,479