Office Assistant

Office Assistant – Job Description

· Answer incoming calls regarding pricing/availability, product questions/uses and general inquiries from our customers providing superior customer service

· Efficient order entry using Acctivate software with compiled data from customer along with precise calculations and audited product verified before entry and collect payment accurately according to company procedures.

· Coordinate customer material pick-ups with warehouse personnel and/or arrange pick-up schedules with outside freight companies which includes verifying outgoing product counts utilizing invoice to ensure accuracy.

· Service company’s existing accounts and obtain new accounts wherever possible through direct referrals outbound/inbound sales calls or proper means

· Assist in completion of customer files, including but not limited to: Client Information sheets, tax exempt certs (Form 5000), Credit card authorization forms and maintaining records by scanning and filing.

· Communicate with the sales team regarding customer inquiries and leads including follow-up.

· Greet customers and the team as they come into the showroom or via inbound phone calls

· Be able to present the QDI product line and answer questions from customers

· Specific marketing projects assigned by GM or Operations Manager or Customer Service lead

· Attend industry related networking events when necessary

· Maintaining/Cleaning sample room and updating sample inventory

· Suggest improvements to the overall process

· Assist Customer Service lead with tasks as needed.

Successful candidates will have the following:

• 3-5 years in customer service, preferably natural stone industry experience, not required
• Well organized and self-disciplined - Attention to detail a must.
• Outstanding customer service skills.
• Professional appearance with good attendance.
• Good presentation skills.
• Problem-solving skills with the habit of being proactive.
• Excellent communication skills both written and verbal.
• Team player
• Good computer skills including MS Outlook, Word and Excel
• Recent college grads encouraged to apply,
• Ability to pass mandatory background check and drug screening.

Pay: ***Depends on experience***

Benefits:

• Full health insurance benefits after 90 days
• 401K after 1 year
• PTO
• Employee discounts on all QDI Materials

Job Type: Full-time - Monday thru Friday 7am to 4pm

Work Location: QDI Surfaces – Tucson branch – 3359 Freeway Rd Bldg 1, Tucson, AZ 85705

Work Remotely: No

Company Website: www.qdisurfaces.com

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have Outlook, Excel or Word experience, if so, what is your experience?
• What other languages do you speak fluently?

Work Location: In person

Salary : $18 - $20