Quality Operation Manager

Description

Quality Operation Manager

Summary

The Quality Operation Manager is responsible for centralized management of all Quality Team Technicians across quality functions and shifts. This role oversees attendance, leave, shift staffing, daily assignments, work discipline, training, and performance to ensure consistent and efficient quality operations. The manager also coordinates on-site quality activities, supports inspection execution and issue resolution, and works with Quality leaders and cross-functional teams to maintain compliance with quality standards and customer requirements.

Responsibilities

• Technician Workforce Management
• Manage all Quality Team Technicians across functions and shifts. Monitor attendance, punctuality, absences, vacation, overtime, and work behavior; coordinate leave approvals in accordance with company policy and maintain appropriate staffing coverage.
• Shift Planning and Daily Work Assignment
• Plan technician schedules, shift coverage, rotations, and manpower allocation based on production plans and inspection priorities. Assign daily tasks, monitor completion, and respond promptly to staffing or workload changes.
• Quality Operations and Inspection Support
• Oversee the execution of routine quality inspection and monitoring activities, including incoming, in-process, final, and outgoing quality operations as applicable. Ensure technicians follow approved procedures, inspection criteria, and escalation protocols.
• Performance Management and Accountability
• Track technician productivity, work quality, compliance, and task completion. Provide coaching, performance feedback, and support for corrective actions related to attendance, conduct, or work performance in coordination with Quality leadership and HR.
• Training and Skill Development
• Organize onboarding, qualification, cross-training, and refresher training for technicians. Maintain training and competency records and ensure qualified personnel are assigned to required inspection activities.
• Quality Issue Response and Continuous Improvement
• Coordinate technician support for containment, sorting, reinspection, and other quality responses. Escalate abnormalities to responsible Quality engineers or managers and promote improvements in inspection efficiency and operational consistency.
• Cross-Functional Communication and Coordination
• Work closely with Quality, Production, Process, Equipment, and HR teams to align manpower, operational needs, quality priorities, and issue resolution. Communicate shift instructions and management decisions clearly to technicians.
• Documentation, Reporting, and Compliance
• Maintain accurate staffing, attendance, training, and operational records. Prepare routine reports on technician performance, manpower status, and quality operation activities; support audits, customer requirements, safety practices, and company policies.
  
  

Required Qualifications

• Bachelor’s degree in a related field or equivalent relevant experience.
• Experience in quality control, quality assurance, manufacturing operations, or technician/team supervision.
• Demonstrated ability to manage employee attendance, shift coverage, work assignments, and team performance.
• Strong organizational, communication, problem-solving, and interpersonal skills.
• Understanding of quality inspection procedures, manufacturing processes, and basic reporting/documentation.
• Ability to coordinate with multiple departments and respond effectively to changing production priorities.
• Commitment to safety, quality, compliance, fairness, and consistent application of company policies.
  
  

Physical Qualifications

• Able to stand and walk in the production area throughout the workday.
• Reaching, pushing, pulling, or lifting as required within limits set by QCELLS.