Director, Counterparty Risk Operations

Description

POSITION DESCRIPTION:

EnFin’s Director, Counterparty Risk Operations is responsible for driving operational excellence across our solar installer channel, pipeline operations, key business KPI’s, ensuring efficient and effective processes, and identifying opportunities for continuous improvement. Ensuring seamless transition of the customer through all milestone payment stages, including post PTO concerns.

This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; or Teaneck, NJ. Remote work may be considered for exceptional cases.

Responsibilities

• Establish and track key performance indicators (KPIs) to measure operational performance, identify areas for improvement, and opportunities for growth for all installer related metrics including milestone pass rates, PVT, duration and aging.
• Oversee suspended channel partner relations, pipeline management, and ensure effective outcomes are met.
• Develop standardized pipeline reporting for our channel partners that helps reduce friction and increases efficiency
• Analyze and optimize partner solar operations, including installation, maintenance, repair/warranty process, to reduce costs, improve quality, and enhance customer satisfaction.
• Support with solar pipeline verification activities and lead the Counterparty Risk Analyst team as Servant Leader who leads with empathy, sets clear expectations and inspects what they expect from the team.
• Review and approve/reject project investigations from a Risk perspective.
• Ownership of PVT installer metrics and initiate conversations with installers who are delinquent
• Develop, implement and monitor processes and procedures to reduce pipeline exposure across our partner base and ensure operational excellence, efficiency, and scalability.
• Collaborate with cross functional teams to implement process changes, ensuring smooth transitions and minimal disruptions to operations.
• Conduct regular audits to identify areas for improvement, ensuring compliance, regulatory requirements, industry standards and company policies are met.
• Follow the Complaints Process, use tools & resources, and execute our policies & procedures in place to resolve our customers and business partners' complaints/escalations.
• Ensure channel partners are adhering to their program agreements, and if any violations occur, they are reported accordingly, and the applicable corrective action is communicated to the channel partner.
• Perform outbound calls to channel partners (Installers and sales companies) to resolve violations of SLA/SLO and ensure successful mitigation of the situation.
• Perform QA/QC with inbound calls, emails and case progress to positively manage our business partners relationships.
• Directly manage outliers in the pipeline and work with the applicable team to troubleshoot back into acceptable production and durations.
• Schedule regular meetings, discussions, and teleconferences to strengthen the relationship with our business partners.
• Raise any business partners’ concerns to the Ops Leadership team promptly.
• Review & analyze RM reports for our business partners' performance and behavior to address potential risk.
• Identify opportunities for business growth to our Risk Leadership team.
• Point of escalation for project documents and installation contracts for accuracy and completeness.
• Provide support to our business partners on how to use our proprietary solar origination software.
  
  

Required Qualifications

• Bachelor’s degree and a minimum of 12 years of professional work experience including 5-8 years of extensive experience working in the solar industry as it relates to operations pipeline/account management, project management, customer service, financial services/lending, underwriting, utility regulations/tariffs and B2B2C.
• An additional 3 years of people management and team leadership work experience is also required.
• Proven track record of B2B2C operations and/or developing B2B relationships along with industry associations and networking group connections.
• Ability to interpret complex regulatory and tariff documents as well as possess a strong understanding of utility corrections and kickbacks and track record of successful mitigation.
• Excellent verbal and written communication skills; strong interpersonal skills requiring sensitivity and discretion; capable of analyzing data; strong attention to detail; and the ability to exercise sound judgement.
• Productive performer that can work with very little guidance and pursue/manage multiple threads, make accurate forecasts, and hit major milestones on time.
• Ability to influence and direct third-party providers to execute and remediate projects in a timely and cost-effective manner
• Demonstrated track record of successfully working on multiple projects and activities at one time; must possess the ability to work effectively under pressure, meet strict deadlines, and complete assignments with little oversight.
• Powerful analytical, problem-solving, and critical thinking skills with excellent time management and prioritization; enjoy operating in a dynamic and fast-paced environment.
• Advanced working skill set with Salesforce, Tableau, and MS Office (specifically Excel and PowerPoint) including advanced Excel formulas (VLOOKUP, if statements, pivot tables).
  
  

Preffered Qualifications

• Experience related to consumer loan processing, underwriting, and regulatory requirements is a plus.
  
  

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry in the future.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity(F = Frequently, O = Occasionally, N = Never)

Typing

F

Handling

F

Reaching

F

Agility(F = Frequently, O = Occasionally, N = Never)

Turning

F

Twisting

F

Bending

O

Crouching

O

Balancing

N

Climbing

N

Crawling

N

Kneeling

N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.
  
  

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