Extended Operations Maintenance Specialist

Quality Carriers, Inc. (QC) is a premier transportation solutions company in North America. QC and its subsidiaries provide expertise in bulk liquid chemical, intermodal and dry bulk transportation, logistics management, tractor and trailer repair and maintenance, commercial tank wash services, and more. QC has built a reputation for safety, reliability, honesty, quality, and industry expertise by providing top of the line transportation solutions for industry leading manufacturers.

Job Summary:

The Specialist - Extended Operations Maintenanceis responsible for overseeing and managing various extended services that support our transportation operations while fostering enhanced customer satisfaction and operational efficiency. The Specialist – Extended Operations Maintenance will take charge of coordinating related services, ensuring compliance with industry regulations, managing relationships with internal and external service providers, and investigating and resolving service-related issues in a timely manner. This is a vital role in the continuous improvement of our service offerings, working collaboratively with multiple departments.

Duties/Responsibilities:

• Manage and coordinate extended service maintenance support, and service offerings related to transportation operations.
• As required coordinate local equipment repairs with existing QRS shop management (via on-call list)
• Support after hours callers needing assistance with maintenance and service related issues
• Coordinate road service by reaching out to approved vendors
• Collaborate with internal teams to ensure seamless service delivery and compliance with industry regulations
• Investigate and resolve service-related issues and complaints proficiently and respectfully
• Maintain and nurture relationships with external service providers, ensuring effective collaboration

Required Skills/Abilities:

• Background working with Maintenance, maintenance vendors, warranty, truck stops, repair facilities, and so on.
• Proven experience in service coordination within the transportation or logistics industry
• Strong understanding of industry regulations and compliance standards
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple priorities and projects in a fast-paced environment
• Proficient in Microsoft Office Suite and experience with transportation management software (TMW)
• Ability to work a Wednesday-Sunday shift

Education and Experience:

• Minimum 2 years of experience in the trucking industry.
• High School Diploma or GED

Travel: 0%

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office and computer equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.

This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice.

Quality Carriers, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.