Operational Resiliency Systems Analyst

Primary Details

Time Type: Full time



Worker Type: Employee

The Opportunity

The purpose of this role is to administer, maintain, support, and operate key systems and processes to enhance end user experience, ensuring alignment with business priorities. This role involves partnering with business and technology teams to administer, diagnose and resolve system issues, validating ongoing functionality, and strengthening governance through collaboration with internal stakeholders. Additionally, the role aims to drive business efficiency, alignment, and networking within the organization.

• Location: Sun Prairie, WI
• Work Arrangement: hybrid working expectations
• The starting salary for this role is between $77,000.00 and $115,000.00
  
  
  
  

Your new role

• Contribute to the preparation and implementation of operational team plans to ensure key issues are considered. Develop and maintain relationships with internal and external stakeholders to provide excellent customer focus that meets their needs.
• Monitor all aspects of operations for efficiency, effectiveness and consistency and implement changes and improvements as necessary.
• Establish clear system accountabilities and authority levels for system access and build a strong culture of accountability and performance in order to ensure delivery of goals.
• Act as a Subject Matter Expert (SME) to key internal stakeholders on various matters such as Information Technology, applications and systems and issues/impacts downstream.
• Ensure that procedures are adhered to and provide Information Technology guidance, expertise, and support in liaising with teams at all levels within the organization.
• Provide input on projects and business change programs in order to ensure continual business improvement and synergies between teams.
  
  
  
  

Work Experience: Necessary Work Experience includes:

• Ability to act decisively and quickly during emergencies with a very high level of accuracy, SharePoint/application administration experience, data analysis and report creation.
• Operational Resiliency, Business Continuity, Disaster Recovery or Crisis Management experience preferred but not required
• Ability to manage multiple tasks under stress situations and articulate information in a clear and concise manner during high stress or emergency situations.
• Natural ability to lead with capability to act as a back up leader during crisis situations.
  
  
  
  

Preferred Work Experience includes:

• Experience working in business application support, ability to apply logical reasoning in a fast-paced environment.
  
  
  
  

Qualifications: Necessary Qualifications include:

• Bachelor’s degree in information technology/related or equivalent combination of education and work experience.
  
  
  
  

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
  
  
  
  

To learn more, click here: Benefits | QBE US.

Why QBE? What if you could have a positive impact – at work and in the world?



At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

 

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.   

  

Equal Employment Opportunity:  

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.  

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

  

Supplementary information  

Skills:

Analytical Thinking, Business Process Modeling, Critical Thinking, Detail-Oriented, Information Technology (IT) Support, Intentional collaboration, Managing performance, Operational Audits, Operations Management, Process Improvements, Risk Management, Self-Starter, Stakeholder Management, Team Management, Waterfall Model

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.