What are the responsibilities and job description for the VTC Specialist position at QBE LLC?
Company Description
QBE LLC is a leading management and technology consulting organization for the federal government and defense and intelligence communities. Our unparalleled experience, in-depth insights and sought-after technical expertise allow us to transform mission-critical challenges into business-changing opportunities. With a proven record of accomplishment delivering full life cycle solutions, QBE LLC consistently exceeds customer expectations. Our experienced team delivers measurable and sustainable results that improve efficiencies, save money and ensure mission success.
Job Description
VTC (Virtual Telecommunications) Specialist Responsibilities Include:
- Installing, operating, maintaining, repairing and modifying end-user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
- Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
- Troubleshooting and solving technical issues related to end-user equipment hardware and software
- Ensuring customer satisfaction is achieved.
Qualifications
Required Skills, Experience and Education:
Minimum education and experience level for VTC Specialists:
High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.
- Highly skilled in installing, configuring, planning, operating, repairing and troubleshooting VTC devices and systems
- Must have experience with Polycom & Cisco products
- Demonstrated ability to read and understand technical manuals and schematics
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with end-users remotely
- Familiar with Active Directory security and policies
- Excellent analytical and problem-solving skills
- Outstanding communication skills to relate with team members and support workers
- Previous service desk experience is preferred
- Ability to communicate with Executive Leadership Team
- Ability to work at Fort Belvoir, VA MON-FRI during the hours of 0900-1700
- ACTIVE DoD Secret Clearance
Additional Information
The Facts: Why Choose QBE LLC
- A leading management and technology consulting organization
- Founded in 2008 by senior architects and engineers
- 100 employees
- Possess a strong foundation of solid engineering principles and business knowledge
- Focused on the federal government and defense and intelligence communities
- Services ranging from executive level consulting to staff augmentation and management
- Provides support in all over the world to include Ukraine, Kuwait and Afghanistan