VP, People Operations & Services

Primary Details

Time Type: Full time



Worker Type: Employee

The Opportunity:

The Vice President of People Operations and Services will be responsible for ensuring a seamless end-to-end user experience for internal customers for operational activities and initiatives that improve the People services we deliver at QBE. This leader will manage the implementation of functional and technical People solutions across processes and systems to support QBE’s ability to attract and retain talent while also ensuring we adhere to all local regulatory and compliance requirements. In addition, this role will provide oversight to payroll, people administration, and offshore operations for QBE North America.

Location: Chicago, IL, Sun Prairie, WI, New York, NY, or Atlanta, GA

Work Arrangement: Hybrid (minimum of 8 days in office a month)

The salary range for this role is: $164,000 - $308,000

Your New Role:

• Responsible for the operational end-to-end user experience, process reengineering, and globalization efforts for QBE North America across all People disciplines in partnership with QBE’s Global Operations team and Global Shared Service Center (GSSC).
• Oversight of Payroll execution, continuous improvement, and operating model changes.
• Lead efforts to partner with the Global Ops team on standardization and governance while managing local needs and regulatory requirements.
• Oversee the identification of important operational controls for monitoring and auditing key services delivered by the function (i.e. payroll).
• Lead People Risk Management efforts for the North America People Team; ensure compliance with internal and external requirements by following QBE risk policy and practices in consultation with Legal and Risk for guidance.
• Drive the execution of the global operations agenda related to project management, systems, change initiatives and processes; actively identify bodies of work that can be reengineered and moved offshore.
• Manage delivery of onshore People Services, including partnering with GSSC to ensure smooth transition of cases and SLA management.
• Partner with internal IT and Global Operations team on the translation of new or changing or local business processes and requirements into technical design and build in our core People platforms and related interfaces.
• Work closely with other People functions to scope, design and test new operational solutions and improvements as required.
• Ensure employee records are properly managed in conjunction with Benefits team.
• Work closely with global and local technology teams to progressively evolve our technology architecture and associated support models.
• Accountable for cyclical People budget and forecasting efforts by partnering with North America Finance and key stakeholders within Group People to meet and understand reporting guidelines and deadlines.
• Executive sponsor for large-scale divisional projects (as needed).
  
  
  
  

Required Qualifications:

• Bachelor's Degree or equivalent combination of education and work experience.
  
  
  
  

Preferred Qualifications:

• Experience with Workday strongly preferred.
• Ability to foresee potential obstacles and challenges, identify root cause and strategize plans to address.
• Adapt and be flexible in a complex, changing environment.
• Manage and prioritize competing responsibilities concurrently and effectively.
• Attention to detail, organized and thorough with a desire for continuous improvement.
• Strong interpersonal and communication skills.
• Excellent organization, time management, and follow-up skills.
• Proven ability to work and lead project teams.
• Identify complex problems and review related information to develop options and implement solutions.
• Leading onshore and offshore operational and continuous improvement teams in a complex environment
• Business analysis and/or process improvement experience in a complex global environment.
• Leading identification and delivery of operational solutions with people, process and system components – in both hands-on and oversight capacities.
• Experience overseeing Payroll, HR Administration and/or Benefits functions, ideally with both onshore and offshore teams.
• Experience managing vendors across business process outsourcing (BPO) and application service arrangements.
• Experience working with global and regional teams to resolve incidents, action requests and evolve technology architecture and support models.
• Experience working consultatively and cross-functionally.
  
  
  
  

Preferred Licenses/Certifications

• Senior Professional in Human Resources (SPHR)
• SHRM Certified Professional (SHRM-CP)
  
  
  
  

Preferred Skills:

• Business and management principles involved in strategic planning and resource allocation.
• Market trends and current organizational strategies.
• Operational management principles e.g. ITIL.
• Project and change management principles e.g. SaFe, PMBOK, ADKAR.
• Payroll and/or HR Administration subject matter expertise.
• Experience with HR technology systems, preferably Workday
• Effectively present thoughts to influence and persuade organizational leaders and key stakeholders.
• Relevant trends, standards, best practices and information within the industry.
• Knowledge of Microsoft Office suite.
• Knowledge of payroll tax laws and regulations.
  
  
  
  

Compensation Package: The salary range for this role is provided above. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. 

Benefits

• Hybrid Working – a mix of working from home and in the office.
• 22 weeks of paid leave depending on the circumstances in growing your family with 12 of those weeks available to all parents, on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being Programs: Enjoy monthly Guided Meditations and a Well-being Rebate Program for gym memberships, fitness programs, and more.
• Tuition Reimbursement for continuing education through certifications, external professional development and degree related college courses.
  
  
  
  

To learn more, click here: Benefits | QBE US.

Why QBE? What if you could have a positive impact – at work and in the world?



At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity



At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodation during the recruitment process, please do not hesitate to inform our Talent Acquisition team.

Equal Employment Opportunity: 

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. 

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

 

Supplementary information 

Skills:

Client Counseling, Coaching for success, Critical Thinking, Data Analytics, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Negotiation, Risk Management, Sound Judgment, Stakeholder Management, Strategic Management, Strategic Planning, Strategic Thinking

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.