Marketing and Training Specialist

The Opportunity: We are seeking a dynamic and detail-oriented Marketing and Training Specialist to join our team in the crop insurance industry. This hybrid role bridges marketing, training, and technology support-ensuring that our internal teams and customers are informed, equipped, and excited about our evolving suite of digital tools.

As a critical member of our technology rollout cycle, you'll be responsible for understanding and communicating the value of new technology features, creating engaging marketing materials, writing clear and comprehensive user guides, producing training videos, and delivering live demos to our sales team and users. You'll work closely with cross-functional teams including Product Development, Sales, Support, and Risk.

This is a fast-paced, highly collaborative role that demands strong communication skills, attention to detail, and a solid understanding of crop insurance operations.

* Location: Fargo, ND or Ramsey, MN

*Work Arrangement: This role will require 3-5 days/week in the office. The hours for this role are 7:30am-4:15pm PST Monday through Thursday, and 7:30am-12pm PST on Fridays

* The starting salary range for this role is between $63,000-$94,000 depending on experience.

Your New Role:

• Technology Training & Rollout
  • Stay aligned with the technology release cycle - learn and evaluate new features and enhancements.
  • Develop and deliver demos and virtual/live training sessions for internal sales teams and external users.
  • Assist in the support and troubleshooting of new technology features during and after rollout.
• Marketing & Communications
  • Write and edit marketing materials, product announcements, and promotional content highlighting new tech features.
  • Collaborate with the marketing team to align messaging with brand voice and strategic goals.
  • Create engaging and visually appealing content such as infographics, product highlights, and newsletters.
• Technical Writing & Content Development
  • Author clear, user-friendly technology guides and how-to documentation for new system features.
  • Create instructional videos and tutorials that simplify complex technical topics for a broad audience.
  • Maintain and update existing documentation as products evolve.
  • Copy-editing of all marketing, training, and communication roll-outs.
• Customer & Sales Support
  • Partner with sales and support teams to ensure consistent, customer-friendly messaging.
  • Gather feedback from end-users and the sales team to continuously improve training and communication materials.
  • Provide frontline assistance during major tech rollouts and gather feedback to pass along to product teams.

Work Experience:

Necessary Work Experience includes:

• 3-4 year Experience in a Crop Insurance, Marketing, or Technology Training role.

Qualifications:

• Proven experience in marketing, training, or technical writing-preferably in agriculture, crop insurance, or related fields.
• Strong understanding of crop insurance processes and terminology is highly preferred.
• Excellent writing, editing, and proofreading skills, with the ability to translate complex information into clear, concise content.
• Comfortable creating video content and using video editing software or screen recording tools (e.g., Camtasia, Acorn, Loom, Adobe Premiere).
• Skilled in Microsoft Office Suite, especially Word, PowerPoint, and Outlook. Experience with Adobe Creative Suite is a plus.
• Ability to manage multiple projects under tight deadlines in a fast-paced environment.
• Strong interpersonal and communication skills; able to collaborate across departments and present confidently.
• Experience with learning management systems (LMS), CRM platforms, or customer support systems is a plus.

Nice to Have:

• Background in agriculture, crop insurance, or insurance technology platforms.
• Experience working in an Agile or tech product development environment.
• Familiarity with email marketing tools (e.g., Mailchimp, Constant Contact) and analytics platforms.

QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working - a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE? What if you could have a positive impact - at work and in the world?

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success - and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

Supplementary information

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.