What are the responsibilities and job description for the Airport Services Agent position at Qatar Airways?
- Closing date: 15-Oct-2025
We are recruiting for an Airport Services Agent based in Chicago, IL (ORD).
In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
Role Accountabilities:
- Delivering the highest level of Customer Service at all customer touch points.
- Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
- Supervising service partners’ activities for the smooth acceptance of passengers.
- Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.
- Checking entry requirements (visas, residence permits) are met.
- Coordinating with Cargo, fueling company, baggage makeup area, aircraft loading team, catering suppliers for a smooth turnaround.
- Handling of company mail.
- Performing pre- and post-flight administration duties.
- Handling baggage claims.
- Ensuring compliance with QR Safety and Security requirements.
On Time Performance.
Be part of an extraordinary story.
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
- High school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment.
Computer literacy and proficiency in MS Office are essential.
- High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
Ability to work shifts is essential.
You must have the current right to live and work in the United States. This position is not eligible for visa
sponsorship.
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
