Technical Account Team Lead

QASource is a leading provider of outsourced software quality engineering services, specializing in scalable and customizable QA solutions for clients worldwide. With over 24 years of experience across diverse industries, we combine advanced AI technologies with traditional testing methodologies to enhance software quality, efficiency, and innovation. Our dedicated engineers integrate seamlessly into client workflows, providing tailored solutions that align with specific project needs. We prioritize continuous improvement, effective communication, and a culture of respect and inclusion, ensuring top-notch service to our valued clients.

This is a full-time, hybrid role for a Technical Account Team Lead located in Pleasanton, CA. The Technical Account Team Lead will manage a team of Technical Account Managers, ensuring exceptional service delivery, customer satisfaction, and operational excellence across a portfolio of strategic client accounts.

In this leadership role, you will guide your team in developing strong client relationships,

resolving complex issues, and delivering high-quality technical solutions. You will

collaborate closely with the Director of Strategic Accounts to create and execute

account strategies, identify growth opportunities, and maintain alignment with

QASource’s business objectives.

Responsibilities:

• Lead, coach, and manage a team of Technical Account Managers, providing mentorship, performance feedback, and career development support.
• Act as the primary escalation point for complex client challenges, ensuring prompt resolution and client satisfaction.
• Oversee account strategies, ensuring team alignment with customer needs and business goals.
• Partner with internal engineering, QA, and operations teams to deliver tailored solutions that meet or exceed client expectations.
• Monitor account performance, proactively identifying risks and opportunities for upselling or cross-selling services.
• Maintain strong relationships with senior client stakeholders, positioning QASource as a strategic partner.
• Drive operational best practices within the team, ensuring consistency, quality, and efficiency.
• Track and report on team performance metrics and key account health indicators.

Qualifications:

• Proven leadership experience managing technical account or client service teams.
• Strong background in account management, customer success, or technical service delivery.
• In-depth knowledge of AI/LLM technologies and their enterprise use cases.
• Solid understanding of the software development lifecycle and software project management.
• Experience selling or delivering software services to product companies or large enterprises.
• Background in software quality engineering or related technical services is a plus.
• Excellent communication, interpersonal, and negotiation skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to balance strategic leadership with hands-on client engagement.
• Bachelor’s degree in a related field or equivalent work experience.

Salary Range:

• $140,000 - $150,000 per annum (30% Variable).

Perks:

• Health, vision, and dental benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Wellness programs and professional development opportunities.
• Flexible work arrangements.