Senior Technical Account Manager - Software Services

QASource is a leading provider of outsourced software quality engineering services, specializing in scalable and customizable QA solutions for clients worldwide. With over 24 years of experience across diverse industries, we combine advanced AI technologies with traditional testing methodologies to enhance software quality, efficiency, and innovation. Our dedicated engineers integrate seamlessly into client workflows, providing tailored solutions that align with specific project needs. We prioritize continuous improvement, effective communication, and a culture of respect and inclusion, ensuring top-notch service to our valued clients.

This is a full-time hybrid role for a Senior Technical Account Manager, located in Pleasanton, CA. The Senior Technical Account Manager will be responsible for managing client accounts and ensuring client satisfaction. Works closely with Director of Strategic Accounts to create strategies for selling highly technical solutions. Daily tasks include coordinating projects, liaising between clients and technical teams, handling escalations, and contributing to sales efforts by identifying opportunities for account growth and development.

Qualifications:

• Account Management and Sales experience
• In depth knowledge of AI/LLM technologies and use cases
• Must understand software development lifecycle
• Has experience selling software services to software product companies or enterprises
• Experience in software quality engineering or a related industry is a plus
• Excellent communication and interpersonal abilities
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Bachelor's degree in a related field or equivalent work experience

The Ideal Teammate Must:

• Educational and Professional Requirements: Minimum of 5 years of experience in software engineering, sales engineering, or technical consulting within medium to large software development companies, with a strong understanding of QA workflows, DevOps, and the software development lifecycle.
• Sales Experience: Demonstrated success in a sales role (inbound, mid-funnel, Sales Engineer, or Account Executive) with a proven track record of closing deals or contributing significantly to sales success; full-cycle sales experience is an advantage.
• Solution-Oriented Mindset: Proven ability to translate technical capabilities into business value, helping clients recognize how our solutions cater to their specific needs.
• Results-Driven and Organized: Strong capability in managing multiple complex sales cycles, achieving revenue objectives, and delivering results within a fast-paced environment.
• Technical Proficiency: Familiarity with CRM systems (e.g., Salesforce, HubSpot) and strong understanding of the software development lifecycle (SDLC) and quality assurance (QA) concepts, including manual and automated testing methodologies is required.

Salary Range:

• $120,000 - $150,000 per annum (30% Variable).

Perks:

• Health, vision, and dental benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Wellness programs and professional development opportunities.
• Flexible work arrangements.

Plus:

• Our clients are category leaders, so you get to interact with only the best, cutting-edge companies.
• We continuously improve, so you get variety in your work and see yourself grow.
• We are a small innovative team, so you get to see the direct impact of your work.
• We have flex time (and other benefits) so you get to have a good work-life balance.
• We are like family so you get a collaborative work environment.