Delivery Manager (Iteration Manager)

Opportunity to work within our Qantas Loyalty Commercial business Adopt a servant-leadership approach that fosters transparency, visibility and collaboration to deliver world class products Permanent role based at our Mascot campus within our Qantas Loyalty business Working in Qantas Loyalty is exciting and fast moving. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. You will have the opportunity to work in a variety of verticals ranging from Insurance, Hotels & Holidays, Financial, Commercial, Airline, Member, delivering exciting and valuable earning opportunities for our members and flex between digital product delivery and commercial initiatives. Qantas Loyalty has established a fit-for-purpose, multi-disciplinary team to help accelerate the Group’s ambitious growth and innovation agenda; partnering with business units to validate, define and deliver the next wave of core, adjacent and disruptive plays. The Iteration Manager / Delivery Manager will serve, coach and challenge the squad in order to build a high-performance culture that delivers great outcomes for Qantas and its customers. Primary Responsibilities: Be responsible for initiatives from discovery through to delivery, ensuring adherence to agile methodologies and best practice. Drive a culture of continuous improvement within the development teams, fostering a collaborative team environment that encourages innovation, learning, and knowledge sharing. Identify areas for process improvement and implement strategies to enhance team productivity and delivery efficiency. Work closely with product owners, development teams, and stakeholders to define iteration goals, scope, and priorities. You will facilitate stand-up meetings, sprint planning, sprint reviews, and retrospectives. Collaborate with cross-functional teams to identify dependencies, resolve conflicts, and ensure smooth execution of iteration deliverables while providing clear and regular status updates to stakeholders. Identify, address and/or escalate pre-discovery, discovery and delivery impediments for the Tribe, and coordinate the development of solution options, delivery plans. Monitor and manage team capacity and workload, ensuring resource capacity is aligned to prioritised demand. Maintain a project repository of historical and current project information. Develop or support senior colleagues to maintain project plans and roadmaps The ideal candidate will be able to build strong relationships with the team, internal customers, stakeholders and integration teams to ensure alignment between customer, commercial and technology. You’ll have: 5 years’ experience in an agile environment and 3 years as an agile Iteration Manager / Scrum Master Excellent organisational skills, with the ability to prioritise and manage multiple tasks and deliverables. Strong background in software development and a track record of delivering digital projects in the context of multi-functional teams. Previously accountable for the squad/team cadence and maturity Experience in guiding and coaching multiple teams in the adoption of the Agile mind-sets, behaviours, and best practices to facilitate their transition to high performing teams while maintaining a strong delivery focus Experience in effectively managing and communicating complex risks, issues and dependencies , managing impediments and upskilling the team’s ability to solve issues on their own Ability to create effective team environments for people to innovate and learn Excellent stakeholder management skills across both business and technical functions up to and including C-level executives Prior experience with, and expertise using, collaboration tools such as JIRA and Confluence to document and manage stories and other documentation Certified Scrum Master (CSM), Professional Scrum Master (PSM) or other agile certifications Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel: We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Be a part of something special and play your part in the Qantas story – apply today! Applications close: 11th August 2023 Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. Life in the Qantas Group is fast moving, challenging and always exciting. That’s because today we’re much more than an iconic airline. With 25,000 people in Australia and overseas across Airline, Operations, Freight, Customer & Digital, Loyalty and Technology, we’re as diverse as the people who work with us. Together we’re driving our success and maintaining our position as a world class organisation. As we engage our next generation, we continue to look for the passion, ambition and commitment that has always set us apart. Wherever you work across the Qantas Group, you’ll quickly discover that a role with us is much more than a job. In this dynamic environment, you’re encouraged to demonstrate initiative, embrace challenge and build your experience every day. Candidate privacy policy | Qantas