What are the responsibilities and job description for the Site Reliability Engineer position at Q2 Software, Inc.?
As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. The Job At-A-Glance: The Risk & Fraud team at Q2 is responsible for helping our customers take a proactive stance against fraud and managing the risks of their business. We build and enhance products that evolve with the ever-changing fraud landscape, delivering tangible value for our customers. Our solutions enable them to focus more of their time and energy on their mission: best serving their customers and communities. A Typical Day: A Typical Day: If you were working for us as a Site Reliability Engineer focused on designing, implementing and scaling mission-critical systems, here are some of the things you would have done last week: Design and develop infrastructure solutions for enterprise business applications to be hosted in datacenter and public cloud (AWS and Azure) Partner with Software Engineers and Database Administrators to deliver a 10x increase in full stack performance Collaborate with Security Engineering to embed best in class threat management capabilities Join forces with Site Reliability Engineering to optimize production, performance and implement automation to minimize risk and reduce toil. Maintain, test and optimize disaster recovery services to ensure we have a contingency plan to failover our highly available platform Serve as the Subject Matter Expert, distill complex technical issues into consumable communication and lead cross-functional teams. Optimize storage costs and data consumption services Promptly restore system services by diagnosing problems, making critical decisions and remediating root causes. Share your knowledge with a peer, document your process, and facilitate lessons learned reviews Participate in an on-call rotation to assist with customer-impacting outages Bring Your Passion, Do What You Love. Here’s What We’re Looking For: Typically requires a Bachelor’s degree in a relevant field and a minimum of 5 years of related experience. Experience designing and integrating complex systems, performing high-level optimizations, and leading large-scale cross-functional initiatives Advanced knowledge of Linux and Windows Systems Administration Fluent in VMWare and cloud environments such as AWS and Azure Strong understanding of load balancing and traffic management Understanding of security protocols and threat management implementation Knowledge of CI/CD Pipelines implementation for applications and infrastructure Proficiency with Automation / Orchestration tools such as Ansible and HashiCorp Consul, Nomad, Vault, Packer, and Terraform or equivalent technologies Real-world experience integrating Data Eventing / Messaging Bus capability via technology such as Kakfa or Rabbit MQ is a plus Capable of embedding Monitoring / Logging technologies such as Elastic Stack, Prometheus / Grafana or equivalent technologies Knowledge of best practices of running applications in containerized environments including health checks and rolling update strategies Experience with scripting / development languages such as Go, Python, Bash, or PowerShell Nice to Have Experience implementing and maintaining CI/CD pipelines. Experience implementing and maintaining solid API interfaces. Experience building applications using a cloud-native, service-oriented architecture. Exposure to airflow, Snowflake, docker, GitLab, machine learning. This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it” Click here to find out more about the benefits we offer. Our Culture & Commitment: We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements Mission In 2004, Q2 founder Hank Seale set out to build a different kind of company. Our mission, to build strong and diverse communities by strengthening their financial institutions, is at the heart of everything we do. Vision Our vision is to create meaningful financial experiences throughout the financial journey so our customers can focus on building lasting relationships with their account holders. To get there, we combine the must-haves of digital banking – feature functionality, operational excellence and integrations – with the next-generation of technology principles: data-driven insights, open technology and design thinking. We call this philosophy FinX, and it spans everything we do, from product development and platform architecture to how we hire. Values Providing superior software and service starts with our purpose-built culture, defined by our Ten Guiding Principles. These principles were established by Hank Seale, our founder, and have served as a constant reminder of how Q2 employees should conduct themselves with peers, customers, and partners for 15 years. Building something different and special takes the right kind of people, and we hope you’ll join our team.