What are the responsibilities and job description for the Operational Support Associate position at Q - Center?
Who We Are
At Q Center, we create exceptional experiences through seamless execution, operational excellence, and a commitment to service. As a full-service conference and event destination, our success depends on teamwork, flexibility, and attention to detail across every guest and meeting space.
Behind every successful meeting is a team that keeps spaces ready, service areas organized, and operations moving throughout the day. Our Conference Services team works closely with Food & Beverage and other operational departments to ensure meeting and dining spaces are prepared to meet guest and client needs.
If you enjoy hands-on work, hospitality, and being part of a team that keeps the operation running smoothly, this is a role where you can make an immediate impact.
What’s the Role
As an Operational Support Associate, you help maintain meeting space readiness through timely room turns, refreshes, setups, and breakdowns based on client and operational requirements.
You will ensure meeting spaces are clean, organized, properly supplied, and ready for guests throughout the day. During assigned periods, you will also support Food & Beverage operations by clearing and resetting dining room tables, maintaining cleanliness and organization, and helping support an efficient flow of dining service.
What You’ll Do to Be Successful
1) Guest Service & Hospitality
Provide professional, courteous, and attentive guest service in accordance with Q Center standards and service expectations
Maintain a professional and welcoming presence in guest-facing areas
Respond appropriately to guest questions and requests and direct guests to the appropriate department when additional assistance is needed
Anticipate guest and operational needs and take initiative to address them when appropriate
Maintain awareness of guest activity in meeting, public, and dining areas and respond appropriately to needs or concerns
2) Meeting Space & Operational Support
Complete timely room turns, resets, refreshes, setups, and breakdowns including tables, chairs, equipment, supplies, and other meeting amenities
Read and follow Banquet Event Orders and room setup requirements to ensure meeting spaces are properly prepared
Maintain cleanliness, organization, and overall presentation of meeting rooms, pre-function areas, and designated storage spaces
Return equipment, tables, chairs, supplies, and other items to designated storage locations following room breakdowns
Inspect meeting areas and report maintenance concerns, damaged equipment, or other operational issues to management
3) Food & Beverage Support
Clear dining room tables promptly and efficiently during and following meal periods
Remove used dishes, glassware, flatware, napkins, and other dining service items from guest tables and designated areas
Support efficient dining room service flow through timely table maintenance and clearing
Remove trash and recyclables from designated meeting, dining, and service areas
4) Safety & Compliance
Maintain compliance with Q Center policies, food safety standards, sanitation requirements, and workplace safety procedures
Follow established procedures for the safe handling, transportation, setup, and storage of equipment and supplies
Maintain awareness of fire exits, emergency procedures, and other applicable safety requirements
Identify operational issues proactively and assist with solutions as appropriate
5) Team Support
Work collaboratively with team members and leadership to support smooth daily operations
Participate in required meetings, trainings, and cross-training opportunities
Assist with additional operational needs during peak periods, special events, and changing business demands
Maintain effective communication and collaboration with team members across departments
Perform additional duties and responsibilities as assigned
What You Bring
We are seeking a dependable, service-oriented team member who works well in a fast-paced hospitality environment. The ideal candidate is organized, flexible, safety-conscious, and willing to support changing operational needs while maintaining a positive guest experience.
Education & Experience
High school diploma or equivalent preferred
Customer service experience; hospitality, restaurant, or hotel experience preferred
Current Food Handler certification, or the ability to obtain certification as required
Technical & Professional Skills
Strong customer service and interpersonal communication skills
Ability to communicate effectively with guests, managers, and team members
Ability to multitask and prioritize responsibilities in a fast-paced environment
Strong problem-solving and conflict-resolution skills
Ability to work collaboratively in a team-oriented environment
Professionalism and composure during busy service periods
Initiative and the ability to anticipate guest and operational needs
The Details
Reports To: Conference Services Manager/Supervisors
Status: Non-Exempt
Physical Requirements: Active work environment requiring extended standing and walking; ability to lift, carry, push, and pull up to 100 pounds occasionally and up to 50 pounds frequently
Rate: $18.00/hr
Work Schedule: Flexible onsite schedule including evenings, weekends, holidays, and extended hours based on business demands
Benefits Include:
Paid time off
401(K) with employer match
Employee Meals
Parking
Our Commitment
At Q Center, success comes from collaboration, accountability, flexibility, and attention to detail. Every team member plays a role in delivering exceptional experiences for our clients and guests.
As an Operational Support Associate, you will help ensure our meeting and dining spaces remain clean, organized, safe, and ready for service while supporting the teams that keep Q Center operations moving.
Salary : $18