What are the responsibilities and job description for the Table Games Lead position at Q Casino + Resort?
Q CASINO RESORT
Table Games Lead
BASIC FUNCTION
Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations.
ORGANIZATIONAL RELATIONSHIPS
- Reports to: Director of Casino Operations, Casino Operations Manager, Casino Operations Shift Manager
- Supervises: Table Games Dual Rates and Table Games Dealers
HOURS
- Monday - 9:00 AM - 5:00 PM (Lead)
- Thursday - 9:00 AM - 5:00 PM (Lead)
- Friday - 10:00 AM - 6:00 PM (Deal)
- Saturday - 10:00 AM - 6:00 PM (Deal)
- Sunday - 10:00 AM - 6:00 PM (Floor)
SPECIFIC DUTIES AND RESPONSIBILITIES
- Direct report to the on-duty Casino Operations Shift Manager
- Responsible for assigning dealers to games daily
- Assists with dealer training and improving employee skills
- Responsible for meeting and greeting customers at the Table Games area
- Provides and promotes positive customer relations supported by employee quality service
- Ensure honesty and integrity of all table games during assigned shift
- Responsible for the protection of company assets as it relates to table games
- Resolves game related disputes involving customers and employees
- Completes fill and credit transactions
- Administers employee discipline as needed
- Ensure Title 31 compliance
- Works with other departments to ensure a cooperative environment
- Other duties as assigned
EDUCATION, TRAINING AND EXPERIENCE
- High School Diploma
- 1-2 years table games experience
- 1-2 years supervisory experience
STANDARDS OF PERFORMANCE
- Good leadership skills
- Good oral communication skills
- Good written communication skills
- Excellent customer service skills
- Reasonable knowledge of applicable mathematical skills
- Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
- Must be able to resolve customer disputes professionally and courteously
- Must be knowledgeable of IRGC rules and regulations
- Must be knowledgeable to Q Casino internal controls
- Must have a valid IRGC gaming license
MENTAL AND PHYSICAL REQUIREMENTS
- Standing for extended periods of time
WORKING ENVIRONMENT AND CONDITIONS
- Inside working environment
- Exposed to cigarette smoke
- Loud noise levels
- Irregular work schedules, including nights, weekends, and holidays
EQUIPMENT AND TOOLS
- General office equipment including, but not limited to:
- Computer
- Other
- Fax machine
- Calculator