What are the responsibilities and job description for the Shift Supervisor position at Q&C Hotel Bar New Orleans Autograph Collection?
Job Summary
We are seeking an experienced and customer-focused Front Desk Supervisor to oversee daily operations at the front desk and ensure exceptional guest experiences. This role is responsible for leading and supporting front desk staff, managing check-in/check-out processes, resolving guest concerns promptly, and ensuring all front office procedures are followed efficiently.
The Front Desk Supervisor will serve as a key point of contact between guests and hotel departments, promoting a welcoming atmosphere and upholding service standards. Strong leadership, problem-solving skills, and attention to detail are essential to succeed in this position.