What are the responsibilities and job description for the Technician position at PyroCom Systems?
Company Description PyroCom Systems specializes in delivering customized security systems tailored to the needs of businesses at a competitive cost. The company provides end-to-end solutions, including delivery, installation, and ongoing maintenance of security equipment. Clients benefit from reliable protection and professional support through a simple, low monthly payment model. PyroCom Systems is focused on making advanced security solutions accessible, efficient, and easy to manage for organizations of varying sizes.
Role Description This is a full-time, on-site Technician role based in El Paso, TX. The Technician will install, configure, and maintain security systems and related equipment at client locations. Daily responsibilities include performing routine inspections, troubleshooting technical issues, replacing or repairing components, and ensuring systems operate safely and effectively. The role also involves documenting work performed, communicating clearly with clients about system functionality, and coordinating with internal teams to schedule service visits and equipment upgrades. Technicians are expected to follow company standards, safety procedures, and industry best practices while providing professional, customer-focused service.
Qualifications
Role Description This is a full-time, on-site Technician role based in El Paso, TX. The Technician will install, configure, and maintain security systems and related equipment at client locations. Daily responsibilities include performing routine inspections, troubleshooting technical issues, replacing or repairing components, and ensuring systems operate safely and effectively. The role also involves documenting work performed, communicating clearly with clients about system functionality, and coordinating with internal teams to schedule service visits and equipment upgrades. Technicians are expected to follow company standards, safety procedures, and industry best practices while providing professional, customer-focused service.
Qualifications
- Technical proficiency with electronic security systems, including installation, basic wiring, and equipment configuration.
- Ability to troubleshoot hardware and software issues, diagnose system faults, and complete repairs in a timely manner.
- Strong customer service and communication skills to explain technical information clearly and build positive client relationships.
- Solid organizational and time-management skills to handle multiple service calls, maintain accurate records, and meet deadlines.
- Comfort working on-site, including in varied environments, with a commitment to following safety standards and company policies.
- High school diploma or equivalent; technical certification or vocational training in electronics, security systems, or a related field is preferred.
- Valid driver’s license and reliable transportation to travel to client locations in the El Paso, TX area.
- Prior experience in security systems, low-voltage work, or field service roles is beneficial but not required for highly motivated learners.