What are the responsibilities and job description for the Guest Room Attendant at Chaminade Resort position at Pyramid Hotel Group?
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks! #PGH-CHAWhat you will have an opportunity to do:
The cleanliness of a hotel is one of the primary reasons guests return and recommend a property to their friends and family. As a result, our Room Attendants play one of the most important roles in creating an exceptional guest experience.
We are seeking detail-oriented individuals to join our Housekeeping team. The ideal candidate takes pride in their work and creates memorable guest experiences through the care, attention to detail, and professionalism they bring to every room.
This role is truly the Heart of the House, providing the comfort, cleanliness, and welcoming environment that allows our guests to relax and enjoy their stay. A great housekeeping team can turn a guest's experience from good to outstanding.
At Chaminade Resort & Spa, we value growth and development. Successful Room Attendants may have opportunities to advance into leadership roles, including Housekeeping Supervisor, Housekeeping Manager, or Executive Housekeeper.
If you're ready to start a rewarding hospitality career where you can make a difference in our guests' stay, and in your own future, we invite you to join the team at Pyramid Global Hospitality at Chaminade Resort & Spa.
Your Role
As a Room Attendant, you play an important role in creating exceptional guest experiences by providing a clean, comfortable, and welcoming environment for every guest.
Interact professionally and courteously with guests to ensure a positive stay experience.
Work collaboratively with fellow team members to maintain the cleanliness and presentation standards of the resort.
Clean, sanitize, and prepare assigned guest rooms, bathrooms, and public areas in accordance with Chaminade Resort & Spa standards.
Change and inspect linens and towels daily while following resort standards and Green Program guidelines.
Keep housekeeping carts organized, fully stocked, and secure at all times.
Properly use and care for cleaning equipment, supplies, chemicals, and guest amenities.
Maintain respect for guests' privacy and personal property at all times.
Identify and promptly report maintenance concerns, safety hazards, lost-and-found items, and suspicious activity to the appropriate supervisor.
Follow all safety policies and procedures, including the proper handling of housekeeping equipment and cleaning products.
Report to work on time, maintain accurate time records, and follow established procedures for room assignments and daily workflow.
Remain alert, professional, courteous, and helpful to guests and coworkers at all times.
Perform other duties as assigned by the Floor Supervisor or Housekeeping Management Team.
What are we looking for?
Qualifications & Physical Requirements
Previous housekeeping, hotel, or hospitality experience preferred.
Professional appearance with a positive, friendly, and guest-focused attitude.
Strong time management and organizational skills.
Bilingual in English and Spanish preferred; ability to communicate effectively with guests, coworkers, and supervisors.
Ability to read room numbers, dates, safety information, and basic written instructions.
Ability to stand and walk for extended periods throughout the workday.
Ability to frequently bend, stoop, kneel, crouch, reach, stretch, twist, push, pull, and climb while performing cleaning duties.
Ability to move and position oneself to clean floors, bathrooms, under furniture, and high surfaces.
Ability to push, pull, and maneuver housekeeping carts weighing up to 100 lbs. through hallways, elevators, and tight spaces.
Ability to safely operate housekeeping equipment and tools, including vacuums, mops, brooms, dusters, scrub pads, and cleaning chemicals.
Ability to observe room conditions, identify cleanliness and maintenance issues, and detect odors or safety concerns.
Ability to lift, carry, and move items weighing up to 25 lbs. on a regular basis and occasionally more with assistance.
Compensation:
$21.78Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K PlanSalary : $22