Security Officer - Welcome Center

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About Our Property

The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation’s preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.

What You Will Have An Opportunity To Do

Position Summary: The Security Officer – Welcome Center is responsible for providing a safe, secure, and welcoming environment for all guests, residents, and associates entering Saddlebrook Resort. This position serves as the first point of contact at the property’s Welcome Center, ensuring all visitors are properly greeted, screened, and directed while maintaining the highest standards of hospitality and professionalism. Essential Duties and Responsibilities:

• Serve as the initial point of contact for all guests, residents, and vendors arriving at the resort.
• Verify credentials and issue visitor or vehicle passes as appropriate.
• Monitor and control vehicular and pedestrian access through the Welcome Center in accordance with established security protocols.
• Maintain a courteous and professional demeanor while providing directions, assistance, and resort information.
• Conduct routine patrols of assigned zones, including resort grounds and residential areas, to ensure property safety and compliance with rules and regulations.
• Document and report all incidents, accidents, or suspicious activity promptly and accurately.
• Complete detailed written reports and attach photos when necessary to support investigations.
• Assist with emergency response efforts, including fire alarms, medical calls, or security alerts.
• Enforce resort policies, procedures, and code of conduct in a respectful and consistent manner.
• Communicate effectively via radio and in person with other officers, departments, and management.
• Support traffic control, parking, and special event operations as directed.
• Represent Saddlebrook Resort professionally and uphold its Game Changer culture of excellence and guest service. Knowledge, Skills, and Abilities:
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Knowledge of security and safety practices, including incident response and documentation.
• Attention to detail and strong observational skills.
• Proficiency with basic computer functions, report writing, and radio communication.
• Must maintain confidentiality and demonstrate sound judgment. Qualifications:
• High School Diploma or equivalent required.
• Minimum 1 year of security, law enforcement, or hospitality experience preferred.
• Valid Florida Class D Security License required (or ability to obtain).
• Must have a valid driver’s license with a clean driving record.
• Ability to work flexible schedules, including nights, weekends, and holidays. Physical Requirements:
• Must be able to stand, walk, and patrol for extended periods.
• Occasional lifting up to 25 lbs.
• Work is primarily performed indoors at the Welcome Center, with periodic outdoor patrols as assigned.
  
  

What are we looking for?

• Someone with a High school diploma or equivalent.
• Someone with prior hospitality/purchasing experience preferred
• Someone with at least one year customer service experience
  
  

Preferred

• Someone with 2 years Security or Police (military or civilian)
  
  

experience, preferably with exposure to the hotel environment

• Someone with 2 years of college in a safety, security or hospitality
  
  

related discipline

• Someone with able to work a flexible schedule to include nights,
  
  

weekends and holidays

• Someone with First Aid/CPR certification, prefer instructor rating
• Someone with high quality written and oral communication skills
  
  

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.