What are the responsibilities and job description for the Restaurant Sales Coordinator - Arizona Biltmore position at Pyramid Global Hospitality?
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About Our Property
The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook
What You Will Have An Opportunity To Do
The Restaurant Sales Coordinator is responsible for effective communication within the team and with other resort departments by answering telephones, responding to emails, coordinating calendars, and relaying accurate information to clients and internal partners
Essential Functions
EDUCATION
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About Our Property
The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook
What You Will Have An Opportunity To Do
The Restaurant Sales Coordinator is responsible for effective communication within the team and with other resort departments by answering telephones, responding to emails, coordinating calendars, and relaying accurate information to clients and internal partners
Essential Functions
- Maintain the Sales Office in a clean, organized, and professional manner, ensuring all materials, files, and supplies are readily accessible.
- Manage incoming and outgoing correspondence, including interoffice mail, client proposals, contracts, and event documentation, ensuring timely and accurate distribution.
- Answer and respond to all incoming inquiries related to restaurant group sales, including reservations for large parties, private dining requests, and general sales inquiries, directing calls as appropriate.
- Assist in preparing, processing, and maintaining sales contracts, Restaurant event orders (REOs), and invoices, ensuring all details are accurate and systems such as Delphi, OnQ, or POS platforms are properly utilized.
- Update and maintain sales systems and databases, including client profiles, account details, and booking information, ensuring accuracy and completeness.
- Support administrative processes including purchase orders, billing coordination, and tracking of deposits and payments for restaurant events and group bookings.
- Assist in the preparation and distribution of sales materials and documents such as proposals, REOs, event resumes, reports, menus, and internal communications to ensure seamless event execution.
- Demonstrate a commitment to safety by following proper procedures, reducing risk to guests and team members, and responding appropriately in emergency situations.
EDUCATION
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality, Business Administration, or related field preferred.
- Previous administrative or hospitality experience preferred, ideally within restaurant, catering, or hotel sales environments.
- Typing proficiency (minimum 40 WPM), strong organizational skills, and computer literacy required.
- Ability to effectively prioritize workload and manage multiple projects.
- Bilingual (English/Spanish) preferred but not required.
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.