What are the responsibilities and job description for the Front Desk Agent position at Pyramid Global Hospitality?
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About Our Property
Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here.
About Us
What you will have an opportunity to do:
Located on the southwest corner of the University of Florida campus, the Hilton University of Florida Conference Center offers an upscale, welcoming environment for guests traveling for business, leisure, or both. We are proud to foster a creative, energetic workplace where team members can thrive, have fun, and grow their careers.
We value passionate individuals who are committed to being the difference by creating memorable experiences for every guest. Our culture prioritizes family, work-life balance, community, and professional development. When you join our team, you join a group of people who truly care about each other and take pride in the work we do.
What are we looking for?
Position Overview
Front Desk Agents are the heart of the hotel experience. As the first and last impression of the property, you will welcome guests with warmth and genuine hospitality. Your role is essential to creating extraordinary moments from check-in to check-out and ensuring every guest feels valued and cared for.
What You’ll Do
$0.01
$0.01
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About Our Property
Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here.
About Us
What you will have an opportunity to do:
Located on the southwest corner of the University of Florida campus, the Hilton University of Florida Conference Center offers an upscale, welcoming environment for guests traveling for business, leisure, or both. We are proud to foster a creative, energetic workplace where team members can thrive, have fun, and grow their careers.
We value passionate individuals who are committed to being the difference by creating memorable experiences for every guest. Our culture prioritizes family, work-life balance, community, and professional development. When you join our team, you join a group of people who truly care about each other and take pride in the work we do.
What are we looking for?
Position Overview
Front Desk Agents are the heart of the hotel experience. As the first and last impression of the property, you will welcome guests with warmth and genuine hospitality. Your role is essential to creating extraordinary moments from check-in to check-out and ensuring every guest feels valued and cared for.
What You’ll Do
- Provide friendly, efficient check-in and check-out services
- Handle all cashier and payment functions accurately
- Enter and update reservations, group blocks, and guest information
- Assist guests with local recommendations, property information, and concierge support
- Maintain a clean and professional front desk area and lobby presence
- Support guest needs with care, urgency, and professionalism
- Collaborate with all departments to ensure an excellent guest experience
- Monitor and maintain sundry shop inventory and transactions
- Collect guest feedback with enthusiasm and genuine interest
- High school diploma or equivalent
- Strong communication skills in English
- Comfort with basic computer and technology use
- A warm, welcoming, and helpful demeanor
- Ability to multitask and remain calm in a fast-paced environment
- A genuine passion for hospitality and exceeding guest expectations
- Competitive pay and benefits package
- Work-life balance and a supportive team environment
- Career growth opportunities with DH&R Hotels
- A workplace culture built on respect, teamwork, and positivity
- Team members are proud to work here—and we celebrate that!
$0.01
$0.01
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.