What are the responsibilities and job description for the Desktop Support position at Pyramid Consulting, Inc.?
Immediate need for a talented Desktop Support. This is a 06-12 months Contract opportunity with long-term potential and is located in NYC, NY (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-18555
Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Provide Level 1 and Level 2 desktop support for end users, resolving hardware, software, and network-related issues.
- Install, configure, and troubleshoot Windows desktops, laptops, printers, and peripheral devices.
- Support Microsoft 365 applications, Outlook, Teams, and basic Active Directory user administration.
- Assist users with password resets, account access, software installations, and system configurations.
- Manage incident and service requests through ticketing systems such as ServiceNow, Jira, or Remedy.
- Perform workstation setup, deployment, imaging, and user onboarding/offboarding activities.
- Troubleshoot connectivity issues related to VPN, Wi-Fi, LAN, and remote access tools.
- Maintain IT assets, inventory records, and documentation of support activities.
- Coordinate with infrastructure, network, and application teams to resolve complex technical issues.
- Ensure timely resolution of tickets while meeting SLA requirements and delivering excellent customer service.
Key Requirements and Technology Experience:
- Key skills; Desktop, IT Support, Windows, Mac
- 3 years of desktop support experience, strong knowledge of Windows OS, Microsoft 365, Active Directory, hardware troubleshooting, networking fundamentals, and excellent communication and problem-solving skills
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Salary : $20 - $22