What are the responsibilities and job description for the Amazon Connect Architect position at Pyramid Consulting, Inc.?
Immediate need for a talented Amazon Connect Architect. This is a 12 months Contract opportunity with long-term potential and is located in Plano, TX (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-27692
Pay Rate- $65- $70/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
- Exp: 12 Yrs
- Proficiency in at least one modern programming language (e.g., Python, Java)
- Experience implementing cloud contact center platforms, preferably Amazon Connect
- Strong expertise with Infrastructure as Code (e.g., Terraform)
- Ability to architect and implement AWS applications and networking
- Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
- Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
- Advanced knowledge of application and infrastructure architecture principles
- Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
- Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
- Experience building and supporting enterprise solutions on AWS
- Strong understanding of contact center operations (required)
- AI skills: conversational AI speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails).
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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Salary : $65 - $70