Installation Coordinator

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Installation Coordinator is responsible for coordinating customer service requests, they monitor and adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

This position is a full time in-person position, Monday-Friday 7am- 3:30pm.

The pay range for this position is between $25-$28/hr depending on experience.

Essential Duties & Responsibilities: 

• Complete permit packages and send them to the appropriate town, or general contractor
• Create billable T&M tickets for the installation department
• Assist our project managers with putting jobs on the schedule when the project managers are in the field
• Work with the project managers to reply to customer inquired when the Project managers are unavailable to respond directly
• Help identify jobs that were completed on a weekly basis and ready to bill
• Serves as main liaison for installation manager, customers, and field technicians.
• Answering scheduling queries via email and phone.
• Rescheduling or canceling meetings in a timeous manner.
• Able to work under pressure with tight deadlines and demonstrate adaptability in an ever-changing environment.
• Coordination of Technicians, General Contractors, Property Management, and outside vendors as needed.
• Scheduling with customers and multiple teams of technicians for emergency services and scheduled repair jobs.
• Perform other duties assigned by management.
  
  

Education/Qualification: 

• High school diploma or GED.
• Associate's or bachelor's degree in business administration or in an industry-related field preferred.
• A minimum of two years' experience in a similar role.
• Advanced proficiency in scheduling software
• Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.
• Excellent communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
  
  

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
  
  

Benefits And Perks

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
  
  

Pye-Barker Fire and Safety is an Equal Opportunity Employer