What are the responsibilities and job description for the Billing Specialist position at Pye-Barker Fire & Safety?
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The Billing Customer Support Specialist will handle customer inquiries and issues related to charges, update and process payments, monitor billing emails, and provide backup support to job/data entry specialists.
Pay range for this role is $22 to $24 per hour based on experience.
Essential Duties & Responsibilities
The Billing Customer Support Specialist will handle customer inquiries and issues related to charges, update and process payments, monitor billing emails, and provide backup support to job/data entry specialists.
Pay range for this role is $22 to $24 per hour based on experience.
Essential Duties & Responsibilities
- Process branch billing.
- Address customer inquiries regarding charges and resolve concerns promptly.
- Handle billing inquiries via phone and take payments over the phone.
- Provide office/administrative support as needed.
- Assist with answering phones, processing mail, data entry, & emailing customer notifications.
- Assist customers with central station monitoring questions or service.
- Process and maintain customer cancellations with accuracy.
- Collaborate effectively with team members to ensure seamless operations.
- Demonstrate a commitment to excellent customer service.
- Participate in special projects and complete other duties as assigned.
- High school diploma or equivalent.
- Ability to type at a speed of at least 40 words per minute.
- Strong proofreading skills.
- Proficiency in Microsoft Office Suite or similar software.
- Basic knowledge of office equipment.
- Understanding of clerical procedures and systems, including recordkeeping and filing.
- Ability to work independently and troubleshoot effectively.
- Strong organizational and prioritization skills.
- Must have a minimum of two years of billing/administrative experience.
- Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
- Performs other duties as assigned.
- Prolonged periods sitting at a desk and working on a computer.
- Excellent pay
- Medical, dental, vision
- Company paid life insurance
- Company paid short-term disability
- 401K with employer match
- Paid vacation and company holidays
- Training and Career Development
- Company vehicle (if job applicable)
- Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Salary : $22 - $24
