What are the responsibilities and job description for the Service Coordinator position at PX Therapy Group LLC?
About Our Organization
PhysioKC is a locally owned outpatient physical therapy company. We focus on giving high-quality, one-on-one care to our patients. Our clinics are run by experienced clinicians, and we value teamwork, strong communication, and great patient relationships. We have well-supported clinics throughout the Midwest and Mountain West.
Job Summary
We are looking for a friendly and organized service coordinator who enjoys helping people. In this role, you will welcome patients, schedule appointments, and help with the daily tasks that keep the clinic running smoothly. You will use basic medical terms and follow clinic procedures while helping with scheduling, billing, and updating charts, forms, and other paperwork. Your work helps create a positive, patient-centered experience.
We are looking for a friendly and organized service coordinator who enjoys helping people. In this role, you will welcome patients, schedule appointments, and help with the daily tasks that keep the clinic running smoothly. You will use basic medical terms and follow clinic procedures while helping with scheduling, billing, and updating charts, forms, and other paperwork. Your work helps create a positive, patient-centered experience.
Education and Experience
High school diploma or equivalent.
High school diploma or equivalent.
Skills
Good communication and listening
Basic reading, writing, and computer skills
Willingness to learn new information
Simple problem-solving and common-sense thinking
Ability to work well with others
Helpful and service-minded attitude
Basic time-management and organization
Comfort using or learning basic office equipment
Good communication and listening
Basic reading, writing, and computer skills
Willingness to learn new information
Simple problem-solving and common-sense thinking
Ability to work well with others
Helpful and service-minded attitude
Basic time-management and organization
Comfort using or learning basic office equipment
Work Context
Communication
You will talk with patients, families, clinic staff, and outside providers to schedule appointments, answer questions, and share information.
You will talk with patients, families, clinic staff, and outside providers to schedule appointments, answer questions, and share information.
Role Relationships
You will work closely with the front desk team, physical therapists, rehab techs, and clinic leadership. Most communication happens inside the clinic, with occasional calls to outside offices or insurance companies.
You will work closely with the front desk team, physical therapists, rehab techs, and clinic leadership. Most communication happens inside the clinic, with occasional calls to outside offices or insurance companies.
Responsibility for Others
You help support patient care by keeping schedules accurate, paperwork organized, and communication clear. You do not supervise staff.
You help support patient care by keeping schedules accurate, paperwork organized, and communication clear. You do not supervise staff.
Conflictual Contact
Low. You may sometimes speak with upset or worried patients about scheduling or paperwork, but serious conflict is rare.
Low. You may sometimes speak with upset or worried patients about scheduling or paperwork, but serious conflict is rare.
Work Setting
Indoor outpatient clinic with a front desk area, treatment rooms, and shared office spaces.
Indoor outpatient clinic with a front desk area, treatment rooms, and shared office spaces.
Environmental Conditions
Standard indoor environment with climate control. Some travel by car to other locations will be required during training period.
Standard indoor environment with climate control. Some travel by car to other locations will be required during training period.
Job Hazards
Low physical risk. You may stand, walk, or carry light items such as files or supplies.
Low physical risk. You may stand, walk, or carry light items such as files or supplies.
Body Positioning
A mix of sitting, standing, and walking around the clinic, with occasional light lifting.
A mix of sitting, standing, and walking around the clinic, with occasional light lifting.
Work Attire
Business-casual or professional athleisure that fits a healthcare setting.
Business-casual or professional athleisure that fits a healthcare setting.
Impact of Decisions
Correct scheduling and documentation help keep the clinic running smoothly and improve the patient experience. Mistakes may cause delays or billing issues.
Correct scheduling and documentation help keep the clinic running smoothly and improve the patient experience. Mistakes may cause delays or billing issues.
Routine versus Challenging Work
Most tasks are routine, but you may occasionally face challenges with scheduling, communication, or solving small problems.
Most tasks are routine, but you may occasionally face challenges with scheduling, communication, or solving small problems.
Pace and Scheduling
The pace is steady, with frequent interruptions and shifting priorities. Good time management helps balance phone calls, scheduling, check-ins, and other tasks.
The pace is steady, with frequent interruptions and shifting priorities. Good time management helps balance phone calls, scheduling, check-ins, and other tasks.
Primary Job Duties
Schedule and confirm patient appointments and help with basic intake or insurance details.
Answer phone calls, take messages, and communicate with patients and staff.
Greet visitors and direct them to the correct person or area.
Update patient charts and handle routine paperwork.
Use office software and equipment to complete daily tasks.
Send or receive documents like forms or medical records.
Help keep office supplies stocked and organized.
Assist with simple billing, payment, or insurance forms.
Help with light cleaning tasks, such as wiping surfaces and keeping common areas tidy.
Wash, fold, and restock clinic laundry as needed.
Assist with training rehabilitation technicians on front office tasks at home location.
Schedule and confirm patient appointments and help with basic intake or insurance details.
Answer phone calls, take messages, and communicate with patients and staff.
Greet visitors and direct them to the correct person or area.
Update patient charts and handle routine paperwork.
Use office software and equipment to complete daily tasks.
Send or receive documents like forms or medical records.
Help keep office supplies stocked and organized.
Assist with simple billing, payment, or insurance forms.
Help with light cleaning tasks, such as wiping surfaces and keeping common areas tidy.
Wash, fold, and restock clinic laundry as needed.
Assist with training rehabilitation technicians on front office tasks at home location.
Tools and Technology
EMR system
Microsoft Windows
Microsoft Office (Teams, SharePoint, Outlook, Word, Excel)
Phone system
Printer, scanner, and fax machine
EMR system
Microsoft Windows
Microsoft Office (Teams, SharePoint, Outlook, Word, Excel)
Phone system
Printer, scanner, and fax machine
Salary : $15 - $17