Success Advocate

Company Conformance Statements / Essential Personal Characteristics

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and clients.
• Work effectively as a team member.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Exhibit exceptional integrity in all matters.
• Lead by example.

General Statement of Responsibility

Reporting to the Director of Success, the Success Advocate owns 100% of the success of the youth assigned to them by ensuring the team support from intake through discharge. Their role encompasses ensuring that the therapeutic, educational, healthcare, daily living and relationship skill development, and discharge planning services the youth receive meet their needs and prepare them to achieve both short-term and long-term goals. The role monitors daily needs, addresses barriers, and advocates for individualized support that promotes progress, timely and appropriate program completion, and success after discharge.

The Advocate maintains complete, accurate, current client files under state and organizational standards, documenting services, contacts, progress, decisions, and follow-up. The role advocates in court, works with referral sources, and coordinates court and placing-agency requirements. Timely communication with DCS, probation and parole officers, courts, families, staff, and partners keep all parties informed of youth needs, plans, and responsibilities.

Major Responsibilities / Activities –

• Lead effective, efficient Therapeutic Team and interdisciplinary meetings, using accurate information and recommendations to develop action plans with assigned owners, deadlines, and expected outcomes.
• Ensure that all treatment team members and stakeholders have provided accurate updates prior to the treatment team meetings and all members have reviewed the appropriate information from other stakeholders before the meeting begins.
• Communicate directly with staff and leaders across all PWA departments and roles, with authority to require timely information and recommend action plans and appropriate evidence-based practices.
• Monitor youth progress, action-plan completion, and results; coordinate adjustments with appropriate professionals and escalate unresolved needs or missed commitments to the Director of Success.
• Maintain complete, accurate, current client files and document services, contacts, progress, decisions, and follow-up according to state standards and organizational requirements.
• Manage youth court dates and ensure court mandates are completed, keeping the Therapeutic Team informed of requirements, deadlines, and changes.
• Develop and maintain positive, professional relationships with referral sources, courts, families, and other partners, addressing concerns and coordinating services that support youth needs.
• Participate in staff meetings, share youth information and recommendations, and help staff understand and implement agreed treatment strategies consistently in daily care.
• Contact DCS case workers, probation and parole officers, and other placing agencies promptly to report youth progress, concerns, and incidents according to reporting requirements.
• Attend court and parole hearings and testify when necessary.
• Gather Net Promoter Score data from all contacts within required timelines.
• Provide targeted mentoring and support to youth, serving as a positive role model and demonstrating high moral and ethical standards.
• Help maintain safety, intervene in crises, and use fair, constructive responses consistent with individual treatment plans, required training, and PWASH policies.
• Complete required orientation and ongoing youth-care training, and perform duties consistently

with PWASH’s Tenets of Culture, mission, vision, beliefs, and company policies and procedures.

• Perform other duties as assigned.

Essential Functions

The physical demands and mental requirements described here are representative of that which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stooping
• Kneeling
• Crouching
• Crawling
• Reaching
• Driving
• Standing
• Walking
• Pushing
• Pulling
• Lifting
• Climbing
• Use of Fingers
• Grasping
• Feeling
• Talking
• Hearing
Physically and mentally capable of engaging in manual work to complete required maintenance.

Competencies

• Accountability
• Achievement Orientation
• Adaptability
• Continuous Learning
• Customer Focus
• Decision Making
• Integrity
• Leadership
• Organizational Awareness
• Problem Solving
• Quality Orientation
• Results Orientation
• Strategic Thinking
• Teamwork

Travel

Travel will be required to facilitate appointments and activities for youths’ needs. Most of this will occur locally and within business hours. However, some needs will occur throughout the state and outside of business hours.

The Success Advocate must be determined an eligible driver by clearing all company standards and policies related to driving requirements.

Physical and Visual Acuity Requirements

The physical requirement of this position is defined as Sedentary Work: Exerting up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

The visual acuity requirements needed to perform this position include having close visual acuity to perform activities such as preparing and analyzing data and figures; viewing a computer terminal; and reading.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will be exposed to both inside and outside environmental conditions, as well as:

• Infectious diseases
• Presence of clients with emotional, behavioral, and/or mental health needs and/or challenges

Required Education and Experience

• Meet one of the following:
• Bachelor’s degree
• Associate’s degree and at least 2 years of human services work experience.
• 30 college credit hours from an accredited institution and at least 4 years of human services work experience.
• High school diploma and at least 5 years of human services work experience.
• Must be at least 21 years of age
• Must pass all background checks
• Previous experience in youth work or a residential setting

Preferred Education and Experience

• Four-year degree in social service or related field
• Minimum 2 years’ experience in the field or a related field

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee. Management reserves the right to assign or reassign duties, activities, and responsibilities to this position at any time, with or without notice.