What are the responsibilities and job description for the Inside Sales Representative position at Purvis Industries?
Position Summary
At Purvis Industries, we are proud to be a family owned and operated industrial distributor with over 75 years of experience delivering quality products, industry expertise, and exceptional customer service. With 100 locations across 21 states, we remain committed to providing top tier manufacturer products, technical knowledge, and reliable local inventory to support our customers' success.
The Inside Sales Associate is responsible for increasing sales and customer satisfaction by efficiently and professionally assisting customers, supporting outside sales efforts, processing orders and quotations, and providing product information. This role serves as a key point of contact for customers and helps ensure an exceptional customer experience while supporting branch operations and sales growth.
Job Responsibilities
Education and Experience
Purvis Industries is an Equal Opportunity Employer and maintains a drug free workplace. We are committed to creating a professional environment that supports employee growth, development, and long term success.
At Purvis Industries, we are proud to be a family owned and operated industrial distributor with over 75 years of experience delivering quality products, industry expertise, and exceptional customer service. With 100 locations across 21 states, we remain committed to providing top tier manufacturer products, technical knowledge, and reliable local inventory to support our customers' success.
The Inside Sales Associate is responsible for increasing sales and customer satisfaction by efficiently and professionally assisting customers, supporting outside sales efforts, processing orders and quotations, and providing product information. This role serves as a key point of contact for customers and helps ensure an exceptional customer experience while supporting branch operations and sales growth.
Job Responsibilities
- Assist with counter sales and customer service activities as needed.
- Process internal and external customer inquiries received by phone, email, mail, online platforms, or other communication channels.
- Support outside sales personnel by preparing quotations, bids, and customer orders.
- Enter and maintain customer orders, quotes, bids, and related sales documentation.
- Purchase products necessary to fulfill customer orders.
- Quote and sell products that provide value to customers while supporting company profitability goals.
- Identify, contact, quote, and close sales opportunities with prospective and existing customers.
- Utilize electronic and printed catalogs to provide product, pricing, and availability information.
- Resolve customer concerns and requests or coordinate with management for additional support when necessary.
- Increase sales through cross selling, up selling, add on sales, promotional products, and new product offerings.
- Promote and sell excess inventory and discontinued products.
- Handle customer complaints, returns, and service issues professionally and courteously.
- Provide after hours support to internal and external customers when required.
- Maintain and expand product knowledge to effectively support customer needs.
- Monitor competitor products, pricing, and market activity.
- Deliver exceptional customer service and maintain positive customer relationships.
- Adhere to company policies, confidentiality requirements, ethical business standards, and conflict of interest guidelines.
- Maintain accurate records and documentation related to customer transactions.
- Collaborate with branch personnel and sales teams to support business objectives.
- Perform other related duties as assigned.
Education and Experience
- High school diploma or equivalent preferred.
- Previous inside sales, customer service, industrial distribution, warehouse, or related experience preferred.
- Strong customer service and relationship building skills.
- Effective listening, verbal communication, and telephone skills.
- Ability to handle demanding customer situations with professionalism, diplomacy, and tact.
- Team oriented with the ability to work effectively with a diverse group of people.
- Professional demeanor and positive attitude.
- Ability to work in a fast paced environment.
- Ability to follow written instructions and documented procedures.
- Understanding of basic inventory, warehousing, and stocking procedures.
- Strong attention to detail and accuracy.
- Technical aptitude and willingness to learn company products and applications.
- Understanding of effective sales techniques and customer service practices.
- Strong organizational and time management skills.
- Basic computer proficiency, including Microsoft Office and business software applications.
- Legally authorized to work in the United States.
- Ability to successfully pass a background check.
- Ability to regularly lift and move products weighing up to 70 pounds.
- Ability to stock and retrieve products stored from ground level to heights of up to six feet.
- Ability to load products into delivery vehicles with bed heights of approximately three to four feet.
- Ability to climb stairs while carrying products and materials.
- Ability to stand, walk, bend, stoop, reach, and perform repetitive physical tasks throughout the workday.
- Ability to work in office, warehouse, and customer service environments.
- Paid Time Off (PTO)
- 401(k) Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Flexible Spending Account (FSA) Options
- Ongoing Training and Professional Development Opportunities
- Career Advancement Opportunities
Purvis Industries is an Equal Opportunity Employer and maintains a drug free workplace. We are committed to creating a professional environment that supports employee growth, development, and long term success.