Kennel Supervisor

Hiring Kennel Supervisor to help with the day-to-day operations of our boarding, daycare, and grooming facility. Ideal candidate MUST be able to multi-task, have excellent communication skills and strong customer service skills. This role reports to the General Manager.

MUST HAVE more than 1 YEAR EXPERIENCE in a Dog Boarding Facility.

The Supervisor will lead some shift with kennel assistants to open or close without another manager on duty. Must be able to think independently and find what needs to be done each day following daily checklist. There will NOT be another manager on some shifts to direct you or tell you what needs to be done. You need to be able to lead staff to get all cleaning done, keep animals safe, and take care of customers.

This role will also take a lead with Customer Service with regards to greeting customers, drop-offs and pick-ups, making appointments, answering phones, etc. This hybrid position floats between the front of house and back of house working with managers and kennel staff to keep the facility operating smoothly.

4 Day Workweek

Example Schedule: Sun 6:45a-5:45p, Wed 645a-4p, Thu 6:45a-4p, Fri 6:45a-4p

or Sun 6:45a-5:45p, Wed 8a-7p, Thu 8a-7p, Fri 6:45a-2p

or Sun 6:45a-5:45p, Wed 645a-7p, Thu 11a-7p, Sat 6:45a-545p

THE MOST IMPORTANT QUALITY IS DEPENDABILITY. It seems simple, but showing up and showing up on-time is key. You are leading younger team members and caring for animals that are dependent on you to eat and potty first thing in the morning.

Please note that this position is full time and requires a flexible schedule and the ability to work weekends and all holidays. Must have reliable transportation. Must be able to work on your feet for long periods of time and able to lift 50 lbs.
This is a hands-on, physical role and not solely administrative. Responsibilities include cleaning (30%), bathing (5%), managing employees (30%), administration (5%), and supervising dogs (30%).

• Attain highest levels of animal care by overseeing proper feedings, medicine requirements, behaviors, allergies, check in/out dates etc.
• Monitor and support team to ensure all daily tasks are completed to a satisfactory level.
• Promote a supportive, collaborative and fun team environment. On rare occasions bathe dogs using proper bathing procedures
• Clip nails (sometimes by yourself or with the assistance of another team member)

Customer Service Duties

• Answering phone, making appointments, checking guests in/out
• Calling/Emailing veterinarians for vaccination records, uploading records to software
• You must be an independent worker who can manage a busy workplace with lots of barking
• Solicit customer reviews for feedback and business promotion
• Saving records, using pdf printer, organizing across multiple folders in file explorer
• Demonstrates reliability and maintains impeccable time and attendance standards

Kennel Core Duties

• Manages and maintains a safe, clean, calm, and fun playroom
• Positively engages with dogs in an open-play, off-leash environment while keeping your playroom impeccably clean
• Addresses dog behavioral issues proactively through your understanding of dog language and dog behavior
• Uses redirection, recall, and basic training methods to effectively manage your playroom of dogs. This also includes knowing when a dog needs to rest and relax, but it will NEVER include using physical force or punishment of a dog. We have zero-tolerance for the mistreatment of dogs
• You must be an independent worker who can manage a playroom in a professional, loving, and safe manner.
• Accepts that getting dirty, wet, cold or hot, while working is part of the job
• Demonstrates reliability and maintains impeccable time and attendance standards

Cleaning Responsibilities and Tasks

• Continually monitor playroom and keep it free of messes and fur by immediately and continually spot cleaning (picking up poo and mopping up pee), cleaning walls and equipment
• Handle daily cleaning assignments including, but not limited to, sweeping, mopping, taking out the trash, sanitizing rooms, scrubbing kennels, beds and toys

Multi-tasking is daily requirement to serve customers and dogs with the utmost care

Benefits

• Not a corporate atmosphere
• $16 - $18.50 per hour base plus TIP SHARE.
• Tip Share divides all kennel tips by the amount of hours worked
• Paid Weekly on Tuesdays. Direct Deposited typically by Thursday
• Health Benefits available after 90 day employment

Qualifications

• Minimum 1-2 years dog experience. Kennel, Training, Veterinary, etc.
• Experience in open-play environment
• Collaborative and creative thinker who can quickly assess situations and come up with creative solutions.
• Ability to multitask in a fast-paced environment
• Availability to work weekends and holidays as scheduled
• Must have reliable transportation.
• Must have a valid driver's license.

PURRfect Paws is Lake Norman’s family pet destination for Boarding, Daycare, and Grooming. Learn more about us at www.PURRfectPawsNC.com.

Job Type: Full-time

Pay: $16.00 - $18.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Shift:

• 12 hour shift
• 8 hour shift

Work Days:

• Holidays
• Weekends as needed

Application Question(s):

• Do you live within a 30 minute drive to Cornelius, NC?
• How many years of experience do you have working with dogs in a social playgroup environment at a dog daycare?
• Are you willing to undergo a background check?

License/Certification:

• Driver's License and Reliable Transportation (Required)

Work Location: In person

Salary : $16 - $19