What are the responsibilities and job description for the Community Care Program Coordinator position at PurposeCare?
Community Care Program Supervisor (CCP Supervisor)
Oswego, IL | Full-Time
About Us
Are you searching for a Purpose? PurposeCare is Bringing Healthcare Home, and we want you to join our family!
PurposeCare is a leading provider of home care and home health services across the Midwest. We are committed to helping individuals remain safe, independent, and supported in the place they call home.
Our teams make that possible every day by connecting clients with dependable caregivers and providing the operational support needed to deliver exceptional care.
Your Care is Our Purpose.
The Opportunity
PurposeCare is seeking an experienced Community Care Program (CCP) Supervisor to join our Oswego Private Pay team.
This is a great opportunity for someone with home care and Illinois Community Care Program experience who enjoys being at the center of client care, caregiver support, and daily agency operations.
As the CCP Supervisor, you'll play an important role in ensuring our clients receive reliable, high-quality services while supporting the caregivers who make that care possible. We're looking for someone who is organized, responsive, comfortable solving problems, and able to build strong relationships with clients, families, caregivers, and internal team members.
If you thrive in a fast-paced home care environment and enjoy making sure all the moving pieces come together, we'd love to meet you.
What You'll Do
In this role, you will:
- Help oversee the day-to-day coordination and delivery of services for Community Care Program clients
- Build strong relationships with clients, families, caregivers, and agency partners
- Support caregivers and help address scheduling, service, attendance, and performance concerns
- Help ensure clients receive consistent, dependable care according to their service needs
- Respond quickly and professionally when client or caregiver issues arise
- Partner with agency leadership to resolve concerns and maintain strong client satisfaction
- Assist with caregiver communication, coaching, and ongoing support
- Maintain accurate documentation and help ensure compliance with program and agency requirements
- Identify opportunities to strengthen processes, caregiver retention, and the overall client experience
- Serve as a dependable resource for both clients and caregivers while helping the Oswego team continue to grow
What We're Looking For
- Previous experience within the Illinois Community Care Program (CCP) or an in-home care setting required
- Bilingual Spanish speaker required
- Strong understanding of home care operations and the needs of older adults and individuals with disabilities
- Demonstrated ability to lead, support, and communicate effectively with caregivers
- Strong organizational, problem-solving, and conflict-resolution skills
- Ability to prioritize multiple needs and remain responsive in a fast-paced environment
- Excellent verbal and written communication skills
- A client-focused mindset with the ability to handle challenging situations professionally and compassionately
- Ability to work independently while collaborating closely with agency leadership
- Proficiency with Microsoft Office, including Word and Excel, preferred
- Reliable transportation
- High school diploma or equivalent required
- Legal authorization to work in Illinois
Why PurposeCare?
As a growing company, we provide:
- Competitive compensation
- A rewarding career where your work directly impacts clients, caregivers, and your community
- Opportunities for continued growth and professional development
- A collaborative team environment
- Training and ongoing support
- Opportunities for advancement across our growing organization and other PurposeCare locations
Benefits
Our eligible PurposeCare team members have access to:
- Medical & Prescription Drug Plan
- Telehealth
- Dental
- Vision
- 401(k)
- Life Insurance
- Short- and Long-Term Disability Insurance