Technology Specialist I

Do you love solving tech puzzles and helping others navigate the digital world? Purple Wave is looking for a Technology Specialist I to provide top-notch support to our ever-growing Team. From troubleshooting computer hardware and software issues to delivering fast and effective solutions, you'll be the go-to expert ensuring our systems run smoothly. If you’ve got a passion for tech and possess strong diagnostic skills, we’d love for you to be a key player in our innovative team!

The Technology Specialist I provides front-line technical support for employees and systems at Purple Wave Auction. This entry-level role is responsible for resolving Tier I issues, deploying hardware, assisting with onboarding, and maintaining IT asset records. As the first point of contact for technical concerns, the Specialist I ensures prompt, reliable service that supports user productivity and system availability. Ideal candidates bring strong customer service skills and a desire to build foundational IT knowledge in a collaborative, on-site environment.

• Serve as the first point of contact for Tier I technical issues via in-person, phone, and remote support.
• Troubleshoot and resolve basic hardware, software, and network connectivity issues.
• Support employee onboarding and offboarding, including device imaging, setup, recovery, and account provisioning.
• Install, configure, and maintain desktop and laptop systems, printers, and peripheral equipment.
• Provide technical support for mobile platforms including iOS, Android, and Microsoft Surface devices.
• Assist with Field Tool hardware and application support under supervision.
• Maintain accurate IT asset inventory and ticket records using internal systems.
• Create and contribute to the initial drafting of internal IT documentation, checklists, and procedures.
• Educate users on common software tools, IT policies, and technology best practices.
• Ensure adequate security configurations are in place for software and hardware that comply with industry standards.
• Provide basic support for meeting rooms and conference technology.
• Maintain organized IT storage areas and workspaces.
• Follow all organizational IT security protocols and procedures.
• Escalate unresolved or complex issues to Technology Specialist II or III.
• Undertake additional assigned duties as requested.

Supervisory Responsibilities:

• None

Qualifications:

• High school diploma or GED required.
• 1–2 years of IT support experience or formal training in a related field.
• Basic knowledge of Windows, macOS, and mobile operating systems.
• Strong communication and interpersonal skills.
• Spanish speaking bi-lingual candidates are encouraged to apply.
• Candidates may be requested to complete position specific skills assessments.
• Applicants must be either a U.S. Citizen or eligible to work in the U.S.
• Requires the ability to satisfactorily complete a background check.

• CompTIA A or similar certification.
• Familiarity with ticketing systems (e.g., Jira, Freshservice).
• Experience supporting Google Workspace or Microsoft 365 environments.
• Recommended certification path:
  • CompTIA A
  • Google IT Support Professional
  • Microsoft Certified: Modern Desktop Administrator Associate

Working Settings:

• Full-Time, Hourly, Non-Exempt, eligible for overtime.
• Office hours are 8am-5pm, Monday through Friday, overtime may be required to achieve due dates. Overtime is compensated in accordance with US Department of Labor requirements.
• Based in the Purple Wave headquarters in Manhattan, KS.
• Potential for 10% travel, should the need arise.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to access various departments of a given location.

Compensation:

• Hourly rate varies based on experience and qualifications, but typically ranges from $19.23 per hour to $25.00 per hour and is paid bi-weekly.
• Monthly Bonus Program - determined by the Company’s monthly revenue result and are paid on a “percent to plan” payout formula (90% = $300, 100% = $600, 110% = $900, 120% = $1,200).
• Monthly phone stipend in accordance with the Company’s cell phone policy, currently $120/month.
• Health, Dental, and Vision starting the first of the month following start date.
• 401(k) plan with an employer match up to 4% starting the first day of employment.
• Company-paid Life Insurance benefit of $25,000 with options to add more through employee contribution starting the first of the month after 60 days of employment.
• Fully paid Short-Term Disability provided by the Company.
• Personal Time Off (PTO) annual amount of 120 hours which is prorated based on the number of days between the 60th day of employment and the end of the calendar year. May vary to comply with state requirements. May vary to comply with state requirements.
• Eligible to participate in the Company Employee Stock Purchase Program (ESPP) after 90 days of employment, with enrollment opportunities each May and November.

About Purple Wave

Visit us at: PurpleWave.com

Purple Wave Auction is a leader in the equipment auction industry focusing on construction, ag, fleet, and government equipment. We are a data-driven, quickly changing and evolving, growing organization. Our focus is on marketing the assets we sell for our customers to find the highest quality bidders for the best recoveries for our sellers. We strive to make this transaction Straight, Simple, and Sold. We live daily by our core values of trust, team, care, and passion to be the place people want to work and our customers want to return to for their equipment buying and selling needs for their businesses.

Purple Wave Auction is the largest no-reserve Internet auction company in the Midwest.

• We have over 300 employees, nearly doubling in size in the last three years.
• We have a robust tech team and continue to invest in progressive techniques to enhance our services.
• While working at Purple Wave, you will have the opportunity to help our mission of being the easiest, most straightforward place to buy and sell used equipment.
• Purple Wave empowers its employees to solve problems effectively in a family-run business culture.
• We provide opportunities for continued education as you grow your career with tuition reimbursement. We have a generous benefits package in one of the fastest-growing companies in the area.

Purple Wave is looking for an enthusiastic person to join our growing team to support our customers as we bring our values of Trust, Team, Care and Passion to them.

Purple Wave Auction Core Values:

• TRUST: We are trustworthy…Our business depends upon our integrity and our customer’s ability to trust Purple Wave and its people: to enforce a fair, transparent unreserved auction marketplace; to safeguard their bidding information; to give a full effort on behalf of their asset(s); We are transparent, accountable and fair.
• TEAM: WE ARE A TEAM…We respect, support, appreciate and inspire each other; We communicate and follow-through; We need each other. We do our best work when we work together.
• CARE: WE CARE…We care for our customers. We look out for their best interests. We work hard for them. We “go the extra mile”.
• PASSION: WE ARE PASSIONATE…We are positive, we are enthusiastic, we take pride in our work, we own our responsibilities and we deliver; When we see problems, we fix them. We learn from our mistakes. We improve ourselves and Purple Wave every day; We believe Purple Wave can be the best marketplace for used equipment and we are committed to make it happen.

Equal Opportunity Employer

Equal Opportunity is a Purple Wave, Inc. policy. It is our practice to select the best-qualified candidate for each position in the organization. No employee of the Company will discriminate against an applicant for employment or a fellow employee because of race, creed, color, religion, sex, national origin, ancestry, age, or other physical or mental disability, military or veteran status.

Notice of Background Check

As a condition of your employment, you will be required to sign the Company’s Authorization for Background Check, and to provide the Company with documents establishing your identity and right to work in the United States.