Listing Operations Specialist Tier 3

Description

We’re looking for a Listing Operations Specialist Tier 3 to join our team at our satellite office in Dallas, TX. As a trusted subject matter expert and team leader, this role combines deep knowledge of systems and processes with a passion for coaching, mentoring, and driving process improvements. The Tier 3 Specialist plays a key role in empowering teammates, ensuring operational efficiency, and leading standardization efforts across the department. If you thrive on solving problems, guiding others toward success, and making a lasting impact on team performance and organizational outcomes, this is the opportunity for you.

The Listing Operations Specialist Tier 3 is a pivotal member of our Listing Operations teams, recognized as a subject matter expert in systems and processes while maintaining a leadership role within the team. Operating from our satellite office in Dallas, this role encompasses mentoring, coaching, and facilitating process improvement to ensure optimal team performance and goal achievement. As a mentor, the Tier 3 Specialist guides teammates in problem-solving, fosters efficient task completion, and upholds departmental goals. They play a key role in process inspection, identifying obstacles, and implementing solutions to maximize team efficiency. Their proficiency in title handling processes and systems ensures smooth operations, while their proactive monitoring of communication channels ensures timely responses to field-related inquiries. The Tier 3 Specialist also leads standardization efforts, driving change across the team and department, all while maintaining a focus on outcomes and the broader organizational picture.

Responsibilities

• Demonstrates a high lever of abilities such as:
• Quality Control: Ensure all submissions and items meet quality standards, including digital asset presentation, completeness of descriptions, formatting, and transferability of assets.
• Quality Control: Enforce operating practices, review Data Capture Checklists, and update training materials and protocols as necessary to maintain quality standards.
• Compliance: Review and assess contracts, titles, and other legal documents to ensure compliance with legal and regulatory requirements.
• Item Ownership and Marketability: Guarantee the marketability and clear ownership path of each asset listed on purplewave.com.
• Team Collaboration: Collaborate closely with team members to achieve daily tasks and departmental objectives within a self-forming and cross-functional team environment.
• Subject Matter Expertise: Serve as a recognized expert in Purple Wave core assets. Researching new asset attributes and developing technologies and the creation and maintenance of training materials for existing and new attributes to be listed on purplewave.com.
• Leadership and Mentorship: Assume a leadership role within the team, mentoring teammates, coaching as necessary, and ensuring efficient task completion to meet departmental goals.
• Process Improvement: Facilitate process inspection, identify impediments, and lead efforts to adapt and maximize team performance through continuous improvement initiatives.
• Communication Monitoring: Monitor communication channels to provide immediate responses to questions and issues, particularly those related to field operations.
• Standardization and Change Leadership: Lead standardization efforts and drive change across the team and department to enhance efficiency and effectiveness.
• Outcome-Focused Approach: Work with a focus on outcomes and understanding the larger organizational picture to ensure alignment with broader goals.
• Undertake additional assigned duties as requested.
  

Supervisory Responsibilities

• None.
  
  

Qualifications

• Comprehensive understanding of company core values and goals, alongside exceptional communication skills and professionalism.
• Self-driven with strong initiative, curiosity, and a leadership mindset capable of empowering and motivating others.
• Proficient in organizational and time management skills, with adeptness in cross-departmental communication and collaboration.
• Expertise in internal systems, including fieldtool knowledge and data capture standards, and deep understanding of title handling processes.
• Ability to effectively prioritize daily tasks, reallocate resources as needed, and identify actionable situations within auction management tasks.
• Commitment to team engagement and knowledge sharing, flexibility in undertaking additional duties, and familiarity with agriculture, construction, and fleet equipment.
• Proficiency in various software and computer technologies, coupled with exceptional attention to detail and accuracy.
• Exceptional problem-solving and analytical skills, alongside excellent verbal and written communication and interpersonal skills.
• Candidates may be requested to complete skills assessment testing.
• Applicants must be either a U.S. Citizen or eligible to work in the U.S.
• Requires the ability to successfully complete a background check.
  
  

Working Settings

• Full-Time, Hourly, Non-Exempt, eligible for overtime.
• Office hours are 8am-5pm, Monday through Friday, overtime may be required to achieve due dates. Overtime is compensated in accordance with US Department of Labor requirements.
• Based in the Purple Wave satellite office in Copart Towers, 14185 Dallas Pkwy #400, Dallas, TX 75254.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
  
  

Compensation

• Hourly rate varies based on experience and qualifications, but typically ranges from $22.00 per hour to $24.50 per hour and is paid bi-weekly.
• Monthly Bonus Program - determined by the Company’s monthly revenue result and are paid on a “percent to plan” payout formula (90% = $300, 100% = $600, 110% = $900, 120% = $1,200).
• Health, Dental, and Vision starting the first of the month following start date.
• 401(k) plan with an employer match up to 4% starting the first day of employment.
• Company-paid Life Insurance benefit of $25,000 with options to add more through employee contribution starting the first of the month after 60 days of employment.
• Fully paid Short-Term Disability provided by the Company.
• Personal Time Off (PTO) annual amount of 120 hours which is prorated based on the number of days between the 60th day of employment and the end of the calendar year.
• Eligible to participate in the Company Employee Stock Purchase Program (ESPP) after 90 days of employment, with enrollment opportunities each May and November.
  
  
  
  

About Purple Wave

Visit us at: PurpleWave.com

Purple Wave Auction is a leader in the equipment auction industry focusing on construction, ag, fleet, and government equipment. We are a data-driven, quickly changing and evolving, growing organization. Our focus is on marketing the assets we sell for our customers to find the highest quality bidders for the best recoveries for our sellers. We strive to make this transaction Straight, Simple, and Sold. We live daily by our core values of trust, team, care, and passion to be the place people want to work and our customers want to return to for their equipment buying and selling needs for their businesses.

Purple Wave Auction is the largest no-reserve Internet auction company in the Midwest.

• We have over 300 employees, nearly doubling in size in the last three years.
• We have a robust tech team and continue to invest in progressive techniques to enhance our services.
• While working at Purple Wave, you will have the opportunity to help our mission of being the easiest, most straightforward place to buy and sell used equipment.
• Purple Wave empowers its employees to solve problems effectively in a family-run business culture.
• We provide opportunities for continued education as you grow your career with tuition reimbursement. We have a generous benefits package in one of the fastest-growing companies in the area.
  
  

Purple Wave is looking for an enthusiastic person to join our growing team to support our customers as we bring our values of Trust, Team, Care and Passion to them.

Purple Wave Auction Core Values

• TRUST: We are trustworthy…Our business depends upon our integrity and our customer’s ability to trust Purple Wave and its people: to enforce a fair, transparent unreserved auction marketplace; to safeguard their bidding information; to give a full effort on behalf of their asset(s); We are transparent, accountable and fair.
• TEAM: WE ARE A TEAM…We respect, support, appreciate and inspire each other; We communicate and follow-through; We need each other. We do our best work when we work together.
• CARE: WE CARE…We care for our customers. We look out for their best interests. We work hard for them. We “go the extra mile”.
• PASSION: WE ARE PASSIONATE…We are positive, we are enthusiastic, we take pride in our work, we own our responsibilities and we deliver; When we see problems, we fix them. We learn from our mistakes. We improve ourselves and Purple Wave every day; We believe Purple Wave can be the best marketplace for used equipment and we are committed to make it happen.
  
  

Equal Opportunity Employer

Equal Opportunity is a Purple Wave, Inc. policy. It is our practice to select the best-qualified candidate for each position in the organization. No employee of the Company will discriminate against an applicant for employment or a fellow employee because of race, creed, color, religion, sex, national origin, ancestry, age, or other physical or mental disability, military or veteran status.

Notice of Background Check

As a condition of your employment, you will be required to sign the Company’s Authorization for Background Check, and to provide the Company with documents establishing your identity and right to work in the United States.

Additional Information

• Seniority LevelAssociate
• Promotion Tag