What are the responsibilities and job description for the Field Service Technician position at Purple Drive Technologies?
About the Company:
Join a $10B global technology leader in critical digital infrastructure, supporting the systems that power data centers, telecommunications, industrial facilities, and other essential operations worldwide. With a global presence across nearly 70 countries, the organization is at the forefront of delivering innovative infrastructure solutions that keep the connected world running.
This is an opportunity to work with a highly respected, global organization where innovation, operational excellence, continuous improvement, and customer focus are central to the culture.
Role Summary:
Provide field service, maintenance, troubleshooting, and break-fix support for small to medium UPS, PDU, and battery systems in customer locations.
Key Responsibilities:
- Perform scheduled maintenance, troubleshooting, repairs, and service tasks on UPS/PDU/battery equipment.
- Provide onsite and phone support to customers.
- Use electrical/electronic test equipment and follow technical manuals and procedures.
- Complete service reports, timecards, expense reports, inventory counts, and other documentation.
- Maintain company vehicle, tools, PPE, and equipment.
- Ensure safety procedures and Vertiv policies are followed.
- Work independently or under supervision depending on training and experience.
- Maintain strong customer communication and aim for first-time equipment fixes.
- Travel to customer sites and work flexible schedules, including weekends/evenings when required.
Requirements:
- High school or vocational/technical diploma.
- 0–2 years relevant industry experience or 2–4 years military technical experience.
- Basic electrical/electronics knowledge and familiarity with test equipment.
- Ability to troubleshoot and perform basic repairs.
- Good communication, documentation, and computer skills.
- Valid driver's license and willingness to travel.
- Ability to lift 50 lbs consistently and up to 75 lbs occasionally.
Ideal backgrounds: Electrical Technician, Electronics Technician, UPS Technician, Power Systems Technician, Industrial Maintenance Technician, Data Center Technician, or military electrical/electronics experience.