What are the responsibilities and job description for the Training & Development Coordinator - Remote position at Purple Communications Inc?
Training Coordinator
Purple Communications is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: www.purplevrs.com
Purple Communications' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters.
We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams!
Summary of Duties:
The Training Coordinator is responsible for enhancing the competencies of individual employees by designing and conducting training programs that will boost employee’s workplace performance in alliance with the Company’s core values. The Training Coordinator will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.
Training Coordinator Job Responsibilities:
- Support the operation of Training & Development Programs, trainers, and managers
- Provide coordination, organizational, communication and data entry support for stages of assessing, scheduling, training, and processing trainees who are participating in mentoring and trainings, including
- Communicating with and organizing team members using written, spoken/signed, and digital/virtual modalities
- Tracking trainee progress on required activities in relevant databases
- Updating and maintaining digital materials, resources, databases
- Utilizing web-based tools such as SharePoint, Quickbase and Canvas LMS to maintain in-house reporting processes
- Participating in project management planning
- Work closely with Training & Development Managers on program objectives and support needs
- Participate in team meetings
- Ensure the highest quality customer experience possible for all internal and external customers
- Support other members and functions of the Operations department
- Perform other duties and special projects as assigned
- (If qualified) Provide interpreting services as needed for center operations to include Video Relay (VRS), Video Remote (VRI), and on-site community interpreting assignments
Training Coordinator Skills/Qualifications:
- 2 years of experience as assistant/coordinator in an administrative or training environment
- Must possess a technical aptitude for supporting onsite and remote services
- Competence in ASL and understanding of Deaf culture preferred
- College degree preferred
Work environment:
Employees may experience the following physical demands for extended periods of time.
- Sitting, standing, and walking (95-100%)
- Keyboarding (40-60%)
- Viewing computer monitor, videophone, and cell phone (40-60%)
- Lifting computers and other equipment.
- Position may require some travel
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.
Purple Communications is an Equal Opportunity Employer. Principals Only