What are the responsibilities and job description for the Ops Support Rep Shipment Resolution position at Purolator Inc.?
It’s not a package. It’s a promise®.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Shift: Monday to Friday: 4:00pm to 7:00pm (15 hours/week)
Pay Rate: $20.87/hour
Location: 38 Isnor Dr, Dartmouth, NS B3B 1W3
Description
The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
Responsibilities
Contact customers or colleagues to obtain and enter package information or resolve delivery issues
Scan, sort, and reorganize undelivered freight and process freight damages
Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
Inspect damaged packages
Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
Experience
3 months experience in customer service
Skills
Operations Management
Operations Planning
Operations Procedures
Shipping and Receiving Operations
Physical Efforts
Physical Efforts-Physical strength - Lifting/Lowering upto 70 pounds
Physical Efforts-Standing
Physical Efforts-Sitting
Physical Efforts-Walking
Physical Efforts-Visual strain
Physical Efforts-Sorting
Physical Efforts-Wrist Movements
Mental Efforts
Mental Efforts-Concentration on precision work
Mental Efforts-Problem solving
Mental Efforts-Attention to Details Required
POSTING DETAILS
Location: 517 - Dartmouth
Working Conditions: Warehouse Environment
Posting Number: 68067
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: TalentCOE@purolator.com
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Shift: Monday to Friday: 4:00pm to 7:00pm (15 hours/week)
Pay Rate: $20.87/hour
Location: 38 Isnor Dr, Dartmouth, NS B3B 1W3
Description
The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
Responsibilities
Contact customers or colleagues to obtain and enter package information or resolve delivery issues
Scan, sort, and reorganize undelivered freight and process freight damages
Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
Inspect damaged packages
Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
Experience
3 months experience in customer service
Skills
Operations Management
Operations Planning
Operations Procedures
Shipping and Receiving Operations
Physical Efforts
Physical Efforts-Physical strength - Lifting/Lowering upto 70 pounds
Physical Efforts-Standing
Physical Efforts-Sitting
Physical Efforts-Walking
Physical Efforts-Visual strain
Physical Efforts-Sorting
Physical Efforts-Wrist Movements
Mental Efforts
Mental Efforts-Concentration on precision work
Mental Efforts-Problem solving
Mental Efforts-Attention to Details Required
POSTING DETAILS
Location: 517 - Dartmouth
Working Conditions: Warehouse Environment
Posting Number: 68067
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: TalentCOE@purolator.com
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.
Salary : $21