What are the responsibilities and job description for the Mitigation Supervisor – Water, Fire & Mold Restoration position at PuroClean of Central Denver?
Can you provide exceptional customer service, show genuine care and compassion, and have great communication and documentation skill?Then, this job is perfect for you!!
We are growing at a very fast pace, so we are almost always hiring. Now, we need a key employee to join our team so we can continue to help new customers and clients!
Responsibilities:
- Daily documentation of any type of communication, work performed, via photos and written through our software to staff and insurance carriers.
- Ability to gain customers' trust and get the work signed by explaining our process, managing and answering all customer's questions.
- 24/7 Emergency response at customers requests performing necessary tasks.
- Work closely with the production team, office staff and supervisors.
- Ensure client satisfaction. Always have the yes ma’am attitude we can help you with that.
- Maintaining an orderly and organized work area.
- Job management.
- Executing high-quality service with a focus on customer satisfaction
- Drying and Fire Mitigation, mold remediation.
- Demolition, Debris removal.
Our ideal team member:
- Great at customer service.
- Great communication Skills.
- Possitive mindset.
- Team Player and strong leader.
- Reliable and punctual.
- Respectful.
- Great problem solver.
- Clean, orderly appearance.
- Polite and comfortable speaking to customers.
- A take-charge attitude.
Qualifications:
- Proven supervision experience with Restoration teams, both in residential and commercial verticals.
- Strong management and team leadership, with excellent managerial communication and customer service skills.
- Experience in staff scheduling, training, and performance coaching; ability to manage multiple projects and priorities.
- Experience in Water damage restoration, mold/fire remediation, residential and commercial.
About PuroClean of Central Denver:
Our StoryTomas and Sonia aren’t just PuroClean owners—they’re your neighbors, and they are dedicated to helping the people in their community in their time of need. Their team of professionally trained and certified technicians will help restore your property to the way it was before the disaster. Spanish- and English-language services provided. PuroClean proudly serves Denver and surrounding Adams County, Arapahoe County, and Jefferson County.Tomas is passionate about customer service, he is the person you want to call when your property has been damaged in a disaster. His number one goal? “My number one goal is to make sure you have the best possible experience,” Tomas says. In his spare time, he loves mountain biking and snowboarding, as well as spending time with family and volunteering for local charities.A native of Colombia like Tomas, Sonia loves her adopted country and is happy to help customers with any question big or small. In her spare time, she enjoys going to museums and going on road trips to explore the countryside.We want to be the hero every single day to families in devastating moments, this is what we would like to do for many years.Tomas Mejia & Sonia GonzalezOwnersDenver, Colorado homes and businesses are susceptible to water damage, fire damage and mold issues due to weather patterns and the age of structures in the community. We hope to provide residents with the peace of mind in knowing that we are here to serve them and restore their property back to normal with care and precision. Don’t hesitate, give us a call or contact us at the first sign of water damage, mold or other damage to your home or business.
Benefits:
Vacation & Paid Time OffSalary : $75,000