Client Relations Coordinator

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a ‘One Team’ mentality, you will be the head of coordination for all marketing efforts and all sales and marketing initiatives. We’re looking for someone social enough to define the relationship with our clients as one that is trustworthy and reliable. We want to leave every encounter with the hopes that if they ever need our services their calling a capable friend, someone to rely on. This position connects directly with your ability to be personable, build strong relationships, and encourage comfortable encounters with our business. As we grow, we look to you to be our direct contact with property managers, local municipalities and real-estate agents. Reaching out to new areas of potential business to build relations should be of high priority. You will develop and implement an annual agent relationship plan, which promotes our restoration services and encompasses diverse customer base. The annual marketing plan is effectively executed, resulting in annual sales revenue goals, building of brand awareness, an increase in new customers, and expansion of diverse markets. As sales goals are achieved there is potential for large personal commissions, a company vehicle, bonuses and more. We will exceed all Customer expectations, no exceptions. A PuroClean Client Relations Coordinator takes pride in going above and beyond client expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities:

·        Develop and manage marketing tasks and relationships unique to PuroClean’s customers and clients that builds brand awareness. You will be in offices performing weekly visits, calling new potential customers and business companions, scheduling meetings with new clientele and building relationships to justify us as the #1 company to trust and leading mitigation service in Colorado.   

·        Generate revenue through effective PuroClean promotion to clientele regarding our specific work skill set such as : water, fire, mold and biohazard mitigation, both commercial and residential

·        Maintain relations and frequent personal communication – provide lunch and learns as well as encourage and plan continued education classes to our agents 

·        Monitor customer satisfaction by conducting follow-up phone calls and visits ensuring frequent check ins on referral work

·        Share our family values from our workplace to theirs, appeal to their needs by showing confidence in your company and assurance that we work on a “one team, servant-based relationship” to go above and beyond helping please our agents and customers

Qualifications:

·        A natural extroverted personality willing to make the personal relations needed. Ability to identify and maximize opportunities for referrals and business relationships

·        Ability to communicate clearly and effectively with genuine interest in your clients. Asking open ended questions for beneficial conversations and delivering a clear ‘brand message’ for PuroClean

·        Comfortable setting up appointments and events and seeing approximately 50 offices or locations weekly

·        Excellent organizational skills

·        Respect for safety and brand identity guidelines. Ability to present yourself professionally and with integrity in a client-representative setting

·        Life experience and a natural acumen for getting to know professionals in the field

·        A great driving record

Benefits: 

·        Learn and develop new professional marketing and communicational skills in a fast-paced environment

·        Satisfaction of helping serve people in their time of need

·        Competitive pay, job commissions and bonuses 

·        Flexible/make your own hours

·        Join the family we’ve created here at PuroClean and with the almost 300 agents, businesses and clients we serve