Spa Assistant Manager

We are seeking an energetic and detail-oriented Spa Operations Coordinator to lead the daily functions of our busy spa environment. This pivotal role involves managing staff, overseeing customer service excellence, coordinating inventory and purchasing, and ensuring smooth operational workflows. The ideal candidate will be a proactive leader with strong organizational skills, a passion for hospitality, and the ability to motivate a team to deliver exceptional guest experiences. Join us in creating a welcoming, efficient, and luxurious spa atmosphere where both clients and staff thriveRevenue Growth & Client RetentionSupervise daily spa operations, including scheduling team performance, and ensuring high standards of customer service.Coordinate employee orientation, training & development programs to enhance team skills and knowledgeAssist in creating and promoting packages, memberships, and seasonal offers to increase monthly sales.Support reactivation of inactive clients through targeted email/SMS campaigns.Encourage upselling and cross-selling opportunities at front desk to improve ticket size.Monitor booking patterns and help fill slow hours with smart promotions.Spa OperationsSupport front desk duties including scheduling, check-in/out, handling client inquiries, and managing daily flow.Ensure excellent client service and a smooth, welcoming spa environment.Assist the owner with improving spa processes, service offerings, and event coordination.Marketing & Social MediaManage Instagram posts, stories, reels, and engage with followers.Create and send mass email marketing campaigns using platforms like Emma, Referrizer, or similar.Promote new services, events, product sales, and seasonal promotions.Help collect and organize before/after photos (with client consent).Event SupportAssist with planning spa events, open houses, new treatment launches, and VIP nights.Promote events across Instagram, email, and in-person conversations.QualificationsExperience in a spa, salon, beauty, wellness, or hospitality setting preferred.Familiarity with Instagram, reels, stories, and basic content creation.Experience with email marketing platforms (Emma, MailChimp, Referrizer, etc.) is a plus.Excellent communication skills and a friendly, professional attitude.Organized, dependable, and able to multitask.Passion for aesthetics and customer service.Pay & Schedule$20–$24 per hour (based on experience)Part-time or full-time options availableHow to ApplyIf you are passionate about beauty, client experience, and business growth, we would love to hear from you!Please submit your résumé to apply.RequirementsProven experience in retail management or spa/beauty industry management with supervisory responsibilities.Strong organizational skills with the ability to multitask efficiently in a fast-paced setting.Excellent communication skills; bilingual or multilingual abilities are highly desirable for serving diverse clientele.Demonstrated proficiency in inventory control, purchasing, cash handling, and POS systems.Experience in employee training & development, interviewing, and team management.Knowledge of retail math, pricing strategies, sales management, and merchandising principles.Ability to handle payroll processing, bookkeeping tasks, and budget management accurately.Exceptional customer service skills with a professional phone etiquette approach.Leadership qualities that inspire teamwork while maintaining high standards of service excellence.Organizational skills necessary for shift management, stock stocking, marketing initiatives, and administrative duties. Join our dynamic team as a Spa Operations Coordinator where your leadership will shape memorable guest experiences while fostering a motivated and efficient staff environment!Benefits:401(k)401(k) matchingEmployee discountFlexible schedulePaid time off

Salary : $18 - $24