Customer Service Rep

CUSTOMER SERVICE REPRESENTATIVE

.

Position

Great opportunity for Customer Service Representatives, Tech Support Representatives and Sales Representatives serving wireless phone service customers. Our associates respond to incoming calls from customers to start or change service; purchase phones or plans; assist with features, service or billing issues; resolve technical issues and identify or maximize sales opportunities. Work at home potential after training for candidates in designated cities within Arizona, Florida, Georgia, Nevada, North Carolina, South Carolina and Texas.

.

Locations

May be remote* in designated cities within Arizona, Florida, Georgia, South Carolina and Texas after successful training and audits.

*Work at home potential for customer service reps after training & successful audits. 

Company 

Pure Talk and H2O Wireless are part of our family of admired companies that offer reliable, affordable wireless service to a broad customer spectrum utilizing the nation’s largest GSM networks. Veteran owned and operated, we offer an excellent compensation and benefits package with advancement opportunities for talented people with a passion for driving sales and delivering a great customer experience.

.
Benefits

- Work at home potential* - save $$, time, gas and hassle

- $15.50 to $19.50 per hour, depending on schedule, role, skills, experience & language

- Bonus/Incentive pay potential up to $1,000 monthly

- Opportunity for advancement and additional pay

- Medical, dental and vision plan

- Life and disability insurance

- Paid training and paid time off

- 401(k) with generous match

- Financially sound, growing, veteran owned company

- Consistent full-time work; no layoffs or cut hours

- Generous wireless service plan discount

.

Traits, Skills & Experience Required

- 1 year or more stable work history

- 6 months or more customer service experience

- Call center/contact center experience desired

- Excellent interpersonal and communication skills

- Professional, clear and pleasant voice

- Passion for delivering great customer service

- Must have smart phone & high speed internet*

- Solid problem solving, trouble shooting skills

- Excellent PC/Technology skills

- Accurately type 35 WPM or greater, capturing call detail

- Ability to multi-task with detail and accuracy

- Available to work 12:30 PM to 9 PM weekdays

- Available to work 2:30 PM to 11 PM weekdays

- Available to work 10:30 AM to 7 PM Saturday's

- Available to work 12 PM to 9 PM Sunday's

- Weekday/Weekend/Holiday availability as required

- 4 day workweek potential

- Team player with high school diploma or equivalent

- Ability to meet key metrics and targets

- Bilingual (English/Spanish) a plus

- Wireless experience desirable, but not required

- Consistent dependability with attendance and performance

- 18 years of age or older & reside in eligible city and state

- Acceptable background and E-Verify work eligibility

.

*Work at home requirements

Safe, quiet, private and secure workspace

(free from noise, pets, children, distraction, interruption, other people)

Personal smart phone and wireless service

Reliable, personal, private high-speed internet service account with ethernet connection

(Minimum 25 MBS download speed, 10 MBS upload; no hotspot, wi-fi, shared, or public connections)

Successful completion of local training

Maintain attendance, productivity, performance and call quality standards

.

Please APPLY NOW and thank you for your interest!

Job information in this posting is not all-inclusive. Other duties and responsibilities may be assigned and are subject to change based on business needs and management directives. Benefits are subject to eligibility rules. No phone calls, site visits, agencies, or solicitations please. Relocation, or sponsorship assistance is not available. While we would like to respond to every inquiry, the volume of submissions may prevent us from contacting those that are not close matches for consideration. Pure Talk, H2O Wireless and their affiliates are equal opportunity employers.

Customer service representative, CSR, call center representative, contact center representative, call center agent, customer service agent, contact center agent, customer care specialist, customer care representative, customer care rep, customer care agent, technical support rep, tech support rep, technical support agent, tech support agent, tech support specialist, porting agent, porting specialist, sales rep, sales representative, sales agent