What are the responsibilities and job description for the Pro Video Audio Equipment Technical Support Specialist position at PureLink?
Technical Support Specialist - Pro Video, Audio and Control Systems
Company Description
PureLink is a global innovator in professional AV solutions, delivering cutting-edge technologies and reliable performance since 2002. Serving industries such as military, government, healthcare, and Fortune 500 enterprises, PureLink specializes in advanced AV distribution, control systems, collaboration tools, and AV over IP solutions. Renowned for its revolutionary cross-platform matrix switching, PureLink has set benchmarks in digital signal routing and continues to lead in AV innovation. With award-winning products like iCON™ control systems and PushGo™ meeting solutions, we are committed to providing world-class technology for mission-critical and collaborative environments.
Role Description
This is a full-time on-site role located in Fair Lawn, NJ, for a Pro Video Audio Equipment Technical Support Specialist. Responsibilities include providing technical support, assisting clients with the configuration, and troubleshooting of audio-visual (AV) equipment, supporting sales engineering tasks, and ensuring customer satisfaction. The role also involves addressing inquiries related to PureLink's products and services while working closely with the team to deliver exceptional technical assistance.
Responsibilities
As part of our Technical Support Team, your responsibilities will include:
- White glove, first class customer support
- On site customer support, as needed
- Timely resolution of customer issues.
- Building ongoing solution database
- Evaluating, troubleshooting, and servicing product
- Performing Quality Assurance testing of outgoing orders
- Providing pre-sales engineering support for internal and external clients
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work on-site in Fair Lawn, NJ
- Degree or certification in a related field, such as AV Technology, is a plus
Qualifications:
Candidates MUST have the following experience:
Minimum 2 Years of work experience specifically in the Pro Video field, working with video transport, sources, displays.
Minimum 2 Years of work experience in customer support.
NOTE: This is not an IT role.