What are the responsibilities and job description for the Account Manager - Strategic Accounts position at PureCars?
About PureCars
PureCars helps unlock the full sales potential of automotive dealers across the US and Canada using our proprietary multi-channel advertising and analytics platform combined with our team of high-touch digital strategy experts. By utilizing our extensive data library and proprietary technology, our digital advertising and attribution solutions enable dealers to capture more customers, optimize spend efficiency and maximize profitability while providing mission critical business insights and analytics.
We are focused on investing in world-class talent and technology in order to help our partners dominate their markets in new and innovative ways.
Role Description
The Manager, Strategic Accounts, is responsible for nurturing accounts in the “incubation” stage as their dealer groups expand into “Key Accounts.” This role involves balancing a book of business that includes both strategic and non-strategic accounts, ensuring exceptional service and earning opportunities to expand into other stores within dealer groups.
The Manager, Strategic Accounts, will report to the Senior Director, Strategic Account Management, while also working closely with the Directors of Account Maintenance in the U.S. and Canada. This role supports these directors by contributing to process documentation and tracking.
Primary Responsibilities
This position has no direct supervisory responsibilities but works collaboratively with other team members inside and outside of the department.
PureCars is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Just be passionate, genuine, collaborative, data-driven, and entrepreneurial at heart!
PureCars helps unlock the full sales potential of automotive dealers across the US and Canada using our proprietary multi-channel advertising and analytics platform combined with our team of high-touch digital strategy experts. By utilizing our extensive data library and proprietary technology, our digital advertising and attribution solutions enable dealers to capture more customers, optimize spend efficiency and maximize profitability while providing mission critical business insights and analytics.
We are focused on investing in world-class talent and technology in order to help our partners dominate their markets in new and innovative ways.
Role Description
The Manager, Strategic Accounts, is responsible for nurturing accounts in the “incubation” stage as their dealer groups expand into “Key Accounts.” This role involves balancing a book of business that includes both strategic and non-strategic accounts, ensuring exceptional service and earning opportunities to expand into other stores within dealer groups.
The Manager, Strategic Accounts, will report to the Senior Director, Strategic Account Management, while also working closely with the Directors of Account Maintenance in the U.S. and Canada. This role supports these directors by contributing to process documentation and tracking.
Primary Responsibilities
- Manage and nurture a book of strategic and non-strategic accounts to ensure client satisfaction and retention.
- Drive the growth of accounts by identifying opportunities to expand services within dealer groups.
- Act as the primary point of contact for assigned accounts, fostering strong relationships and serving as a trusted advisor.
- Collaborate with the Senior Director, Strategic Account Management, to develop tailored strategies for account expansion.
- Partner with U.S. and Canada Account Maintenance Directors to support process documentation and tracking initiatives.
- Ensure timely and effective communication with clients, addressing concerns and identifying opportunities for enhanced engagement.
- Lead the transition of "incubation" stores into Key Accounts, ensuring a smooth and successful handover to the Key Account Manager.
- Track and analyze account performance, providing insights and recommendations to drive growth.
- Support internal teams by providing feedback on product performance and client needs.
- Develop and standardize strategic account management processes to improve efficiency and consistency across team.
- Other duties as assigned.
- Bachelor’s degree preferred.
- Minimum 5 years of high-level automotive experience preferred.
- Proven track record in customer service or account management.
- Strong computer software literacy and ability to adapt to new technologies.
- Knowledge of the automotive market and competitive landscape.
- Demonstrated ability to achieve personal and team goals.
- Effective communication and presentation skills across various platforms (video, email, webinar, etc.).
- Ability to build and maintain positive working relationships across all organizational levels.
- Strong problem-solving skills and an innovative mindset.
- High level of organization, documentation, and confidentiality.
- Adaptability to changing priorities and ability to thrive in a fast-paced environment.
- Relationship Building: Establish and maintain effective relationships with clients and internal stakeholders.
- Strategic Thinking: Identify opportunities to expand business and improve client satisfaction.
- Accountability: Deliver results and meet objectives aligned with company goals.
- Collaboration: Work effectively within and across teams to achieve shared goals.
- Communication: Convey information clearly and effectively to clients and colleagues.
This position has no direct supervisory responsibilities but works collaboratively with other team members inside and outside of the department.
PureCars is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Just be passionate, genuine, collaborative, data-driven, and entrepreneurial at heart!