What are the responsibilities and job description for the Patient Care Coordinator (PCC) position at Pure Sound Hearing Aids?
Front Desk / Patient Care Coordinator
Industry: Hearing Healthcare
Location: (Lititz PA now and also Elizabethtown PA will have a January opening)
Schedule: 32–40 hours/week (Mon–Thurs 9–4, Fri 9–1 or Mon–Fri 9–5)
We are seeking a caring, dependable, and people-oriented Front Desk / Patient Care Coordinator to join our hearing healthcare team. This role supports both patients and clinical staff by ensuring smooth daily operations and an excellent patient experience.
What You’ll Do
- Answer phones, greet patients, and manage check-in/check-out
- Schedule appointments and maintain an organized daily schedule
- Assist with hearing aid services, cleanings, and basic troubleshooting (training provided)
- Support insurance processing and documentation
- Maintain inventory and office supplies
- Assist with digital media, advertising updates, and general office upkeep
- Provide outstanding customer service to every patient
What We’re Looking For
- A dependable, self-motivated professional who works hard, learns quickly, and performs at a high level without the need for supervision or micromanagement is essential.
- Excellent phone, communication, and people skills
- Strong computer competency and problem-solving ability
- Experience in front desk, receptionist, or office management roles
- Caring, patient-focused mindset
- Dependable, people-oriented, and comfortable working independently
- Able to stay calm and effective in a high-pressure environment
- No supervisory responsibilities
Hours & Benefits
- Flexible paid time off
- Bonus opportunities
- Weekday-only schedule (no evenings or weekends)
- 32–40 hours depending on scheduling option
Requirements
- Completion of the automated really phone assessment (sent after application) and or aptitude test
- Criminal background check
- Final hiring step includes arranging reference calls with former supervisors
Our Mission
To improve lives through better hearing — one patient at a time.
Job Type: Part-time
Pay: $20.00 - $24.00 per hour
Expected hours: 33 – 35 per week
Benefits:
- Employee discount
- Paid time off
- Retirement plan
Application Question(s):
- Are you aware that you MUST successfully complete the really skills tests and phone interview before being considered for this position?
Education:
- High school or equivalent (Required)
Experience:
- Office: 2 years (Required)
Language:
- English (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $20 - $24